Call-forward but returns to original sta voicemail

[LightGuy48]

I'm new to the forum but I've got a question that seems to be stumping a number of our Avaya folks within our company.

We want to forward station A to station B and if no one answers at station B it goes to station B's voicemail.

However, if we do a call forward to B if they do not answer it reverts to station A's voice mail. Also if we try using a coverage path to sta B we get the same result, it reverts back to sta A's voicemail.

 

[rejackson]

That's the way it works. The call was to station A, the cover path is for station A. When it rolls to voice mail it will be station A.

You might be able to put a VDN in the cover path that calls a vector that ROUTEs to station B WITH cover. But I have doubts that even that will get around the fact that the call was to station A.

 

[donbott]

On the coverage path with station B as point one, put a VDN as point 2, vector "messaging split XX for extension Station b."

It works, I use it quite a bit

DonBott

They shoot horses, don't they?

 

[LightGuy48]

I'm not sure I 100% understand, can you explain in more detail about vector?

(I've come from Samsung iDCS & Toshiba DK switches so I'm green on the Definity programming/terminology)

As an example, if station A is 1234 and station B is 5678 what would I want to put into the cover path point #2? vdn gives me invalid extension.

Thanks!

 

[donbott]

First find a unused vector and put in the step "messaging split XX for ext. 5678", and build a VDN that points at that vector. In point 2 of the coverage path put that VDN. (VDN's need to have a v in front of them ie v1712.)

Good luck



DonBott

They shoot horses, don't they?

 

[Phonemanrwj]

A forwarded call should not revert back to any coverage paths from its original programming, unless the station being forwarded to has something wrong with it, is forwarded
or has send all calls activated on it.

Something easier for you to try would be to add ext. 1234 as a secondary user to mailbox 5678. After so many rings the coverage path for 5678 would engage and answer for 1234.

Extension 1234 would still need a coverage path to voicemail.

 

[avayastrongman79]

LightGuy...

What kind of VM System do you have?

 

[LightGuy48]

Intuity Audix v5.1

 

[tweege]

can just forward the calls off-net to. that way the switch sees it as a new call and will not follow coverage of the forwarded station.

thanks, tim

 

[LightGuy48]

I'm sorry, I'm not seeing how to add a secondary user to a mailbox.

Also, how would I forward the calls off-net?

 

[LightGuy48]

Ok, I found our vectors and was able to setup a vdn/vector combination so I think I'm in good shape now!