Call Flow Design question

[Conno]

I need to create a call flow that will ring its primary hunt group for 4 rings, if no answer ring the alternate hunt group for 2 rings, if no answer ring the main switch board and if after hours simply go to the primary hunt group's voicemail. In voice mail pro, I was looking at "Route by Call status" function, but I don't think that will do the trick. Which function should I be using?

Thanks.

 

[tlpeter]

Just use the overflow option in the huntgroup.
Voicemail can be done by time profiles in the ipo or vmpro (conditions)


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[Conno]

Thanks. That sounds much simpler.

 

[tlpeter]

It is
Sometimes it is much more simple then you think.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[Conno]

There is still a problem. The alternate hunt group receives it own calls (branch office). If I were to change their overflow mode at accommodate this call flow, wouldn't that affect all their incoming calls? Then all their incoming calls would go to our main switchboard after 2 rings. How can I avoid that?

 

[tlpeter]

You need to setup the overflow group in the first group

So you have 3 groups

the main group has group 2 and 3 added in to the overflow group.

You do not configure 1 overflow group and then the last group in the second group.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[Conno]

OK. Got it

 

[Bas1234]

Just put the last overflow group in more then once.
So

HG; 100 Group1

extension; 101,102,103

Overflow; HG Group2,HG Group3,HG Group3,HG Group3,HG Group3,HG Group3,HG Group3,HG Group3,HG Group3

So this way it wall keep overflowing to HG Group3 every X seconds of the overflow timer.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[tlpeter]

Bas is right.

If you do not then it will go back to the main group after it is finished with the list of groups.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[Conno]

great point. Will do.