Call Duration Descripancy?

[phoneaddict]

Hi,

I would like to ask from the gurus if you experienced a discrepency from my CDR duration record to actual calls? The duration in the CDR was shorter compared to actual call. It has big difference. Please help. I have G700/S8300.

 

[1a22ip]

Some Call accounting software use a feature called network correction. This drops the first few (programmable) seconds to offset ring cycles. For example if network correction is set to 6 seconds approximately one ring your call accounting software will bill the call less the 6 seconds. This feature in some call accounting packages my be called offset or network correction.

Hope this makes sense
ED

1a2 to ip I seen it all

 

[DAVIDPAYNE]

My question would be, how are you coming up with the time being deferent? I mean where are you getting the other set of data? And it could be how you are calculating the time.

 

[phoneaddict]

So, the problem is with my call accounting software?

Thanks alot..

 

[DAVIDPAYNE]

Where are you getting the 2nd set of times, that you think is correct?

 

[phoneaddict]

I based it on my call accounting which the data came from my avaya PABX based on the CDR parameters that I set.

Here's some comparison.

From call acounting: time is 0:01:07
Actual call time should be: 0:06:42

Please help.

Thanks.

 

[1a22ip]

That difference is way out of line. Five min. difference is not network correction/offset. Could the CDR parameters you set be in question here. Maybe a field is coded wrong? Or in the wrong order. Looking a start time instead of duration. Grasping at straws here.

Thanks
ED

1a2 to ip I seen it all

 

[SF0751]

Where are BOTH of the numbers coming from? How do you know that the actual call time should be 0:06:42?

The larger number could be the total call duration, and the smaller number could be a segment of the call - for example, if the call was transferred to one our more individuals, or if the call was put on hold for a portion of the conversation.


Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[phoneaddict]

All calls are in descripancy. I have set my duration into lenght of 4 in my CDR parameters. The time was from call accounting versus the Telco billing. We also initiated test and it has really descripancy when the result came out in my call accounting. Im planning to conncet my laptop into my secondary CDR to have another look. Would it affect the data that was coming from my Primary CDR to my call accounting?

Thanks.

 

[DAVIDPAYNE]

Are we talking 800 traffic. If so the Telco, will bill from the moment the caller calls the number, and it is pickup by your switch. Depending on if this is a call center, then you may have large queue times, and messages. Which could effect how your CDR is accounting for the call. The CDR will not track the call when is on hold in the queue, for example.