Call drops last three digits

[mickaloha]

I have a problem dialing to the 253 area code from one of my locations. The other locations can call this number. My main location cannot. It drops the last three numbers and gives a busy signal. I cannot figure out why. Listed below is the trace I performed.

:59:27 xoip: faxT modemT tty:US 10.3.0.35:34096 uid:0x8bb5
14:59:28 dial 91253242 routeREFIX|FNPA|ARS
14:59:28 term trunk-group 3 cid 0x218
14:59:28 dial 912532428879 routeREFIX|FNPA|ARS
14:59:28 route-pattern 13 preference 1 cid 0x218
14:59:28 seize trunk-group 3 member 4 cid 0x218
14:59:32 dial 912532428879 routeREFIX|FNPA|ARS
14:59:32 outpulse done 12532428879

I checked the ars digit conversion table and nothing is in there. There is nothing in the ars ana table that would deny it either.

Any help you can provide is welcome.

Thanks,
Mickey

 

[Tolson]

Hey Mickey,

I don't see any problem here at all. It appears that the number you are dialling is 1 (253) 242 8879 which is what is sent.
If you are refereing to the line "dial 91253242 routeREFIX|FNPA|ARS" this is just the PBX deciding what route pattern and trunk group to use to send the call over.

 

[4merAvaya]

What is the area code that you are calling from? You may have to use Partition Routing if your sites have different area codes.

Kevin

 

[rwallot]

You may see this if you dial slowly as well.

 

[mickaloha]

I am dialing from the 650 area code.

I am referring to 91253242. When I dial other numbers long distance, it doesn't truncate it like it does for that area code.

I dialed redial via the phone so I don;t think it is a slow input.

I will check partition routing.

 

[mickaloha]

Partition routing tables are empty, so nothing is holding it up there. I even put the number into ars ana loc 1 and I still get the busy signal.

Can it be something on the PRI preventing the call? If so, I will give AT&T a call up and see what they can do .

 

[lawrencemithii]

mickaloha... can you copy/paste route-pattern 13? And is TG # 3 an ISDN TG? If not you can TAC out of the trunk and see what happens.

 

[mickaloha]

TG3 is a wink/wink. The actual LD line is a tie trunk, not a PRI. Listed below is route pattern 13 along with the first page of trunk group 3.




Pattern Number: 13 Pattern Name: TN 1 - LD
SCCAN? n Secure SIP? n
Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
1: 3 3 650 1 n user
2: 2 3 650 1 n user
3: 1 3 650 1 n user
4: 7 3 602 1 n user
5: 6 3 617 1 n user
6: n user

BCC VALUE TSC CA-TSC ITC BCIE Service/Feature PARM No. Numbering LAR
0 1 2 M 4 W Request Dgts Format
Subaddress
1: y y y y y n n rest none
2: y y y y y n n bothept none
3: y y y y y n n rest none
4: y y y y y n n rest none
5: y y y y y n n rest none
6: y y y y y n n rest none
Pattern Number: 13

Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
7: n user
8: n user
9: n user
10: n user
11: n user
12: n user

BCC VALUE TSC CA-TSC ITC BCIE Service/Feature PARM No. Numbering LAR
0 1 2 M 4 W Request Dgts Format
Subaddress
7: y y y y y n n rest none
8: y y y y y n n rest none
9: y y y y y n n rest none
10: y y y y y n n rest none
11: y y y y y n n rest none
12: y y y y y n n rest none
Pattern Number: 13

Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
13: n user
14: n user
15: n user
16: n user



BCC VALUE TSC CA-TSC ITC BCIE Service/Feature PARM No. Numbering LAR
0 1 2 M 4 W Request Dgts Format
Subaddress
13: y y y y y n n rest none
14: y y y y y n n rest none
15: y y y y y n n rest none
16: y y y y y n n rest none


Group Number: 3 Group Type: tie CDR Reports: y
Group Name: Palo Alto - AT&T LD COR: 73 TN: 1 TAC: 703
Direction: two-way Outgoing Display? n Trunk Signaling Type:
Dial Access? n Busy Threshold: 255 Night Service:
Queue Length: 0 Incoming Destination:
Comm Type: voice Auth Code? n
Trunk Flash? n

Trunk Type (in/out): wink/wink

 

[lawrencemithii]

I know this may be a lot to ask but if the location having trouble dialing area code 253 a Media Gateway, S8xxx Server or Gx Cabinet?

 

[mickaloha]

S8700 running CM 4.0.4 and the card is an old 464F.

 

[lawrencemithii]

I'm not sure of where to check for this but what is the location associated with the S87xx Server in question? If you are able to retrieve that then run the same commands you run associated with the ARS tables. For instance, 'change ars analysis 1253 location X' or just 'list ars analysis location X' and see if anything may be administered for 253 area code. I know if there is nothing administered for a given location then the default ars table takes precedence.

 

[mickaloha]

disp ars ana 1253

Location: all Percent Full: 1

Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
1268 10 23 deny intl n
1345 10 23 deny intl n
1441 10 23 deny intl n
1473 10 23 deny intl n
1649 10 23 deny intl n
16508041627 11 11 50 fnpa n
1664 10 23 deny intl n
1710 11 11 50 fnpa n
1758 10 23 deny intl n
1767 10 23 deny intl n
1784 10 23 deny intl n
1800 11 11 15 fnpa n
1809 10 23 deny intl n
1829 10 23 deny intl n
18603063669 11 11 50 fnpa n

disp ars ana loc 1 1253 (the location having the problem)
y ars analysis location 1 1253 Page 1 of 2
ARS DIGIT ANALYSIS TABLE
Location: 1 Percent Full: 1

Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
1800 11 11 15 fnpa n
1866 11 11 15 fnpa n
1877 11 11 15 fnpa n
1888 11 11 15 fnpa n
1900 11 11 deny fnpa n
1xxx976 11 11 deny fnpa n
2 7 7 12 hnpa n
3 7 7 12 hnpa n
3xx 3 3 33 svcl n
4 7 7 12 hnpa n
411 3 3 12 svcl n
5 7 7 12 hnpa n
511 3 3 12 svcl n
6 7 7 12 hnpa n
611 3 3 12 svcl n

 

[lawrencemithii]

Run this command... 'list ars route-chosen 12532428879 location 1'

 

[mickaloha]

ARS ROUTE CHOSEN REPORT

Location: 1 Partitioned Group Number: 1

Dialed Total Route Call Node
String Min Max Pattern Type Number Location

1 11 11 13 fnpa 1