Call Coverage problem

[einnor1040]

I have a problem with a cover path.

I am covering first to a call answer group. If no answer then it rolls to a vector.

When calling the vdn directly it works OK.

When 3 is pushed it jumps to step 12.
When 4 is pushed it goes to 7490 but voicemail never answers.

This is how the vector is written.

01 - Wait time = 2 seconds hearing silence.
02 - Collect 1 digit after announcement 335 for none.
03 - goto step 12 if digits = 1.
04 - goto step 13 if digits equal 2.
05 - Route-to number 7492 with cover y if digits = 3.
06 - Route-to number 7490 with cover y if digits = 4.
07 - Route-to number 5830 with cover y if digits = 5.
08 - Route-to number 5820 with cover y if digits = 6.
09 - Route-to number 5840 with cover y if digits = 7.
10 - Goto step 13 if digits = 8.
11 - Goto step 1 if digits = 9.
12 - Announcement 330.
13 Messaging skill 17 for extension 1231.
14 - Stop

Any help will be greatly appreciated.

 

[BIS]

double coverage?

 

[MABR92110]

Hy,

Your skill 17 is your messaging skill ?

 

[offdahook]

Extension 7490 has a coverage path that tells it to go to voicemail?

 

[einnor1040]

MABR92110
Skill 17 allows a message to be left on ext. 1231.


offdahook
Yes. 7490 covers to voicemail.

 

[BHodgins]

By the way, the double coverage restriction is lifted as of CM 5.1 when involving VDNs. On the coverage path form, there is a new setting called "Cvg Enabled for VDN Route-To Party?" Setting it to Y allows the 2nd coverage to work when it is a VDN. However, you cannot have a triple coverage.