Call Comes In, Can't be answered!!!! 4.0.7

[jamie77]

2 IPO's
1 is ours IP500, PRI30, DS16 v1, Phone8 v1, So8 4.0.7, VM Pro 4.0.18, PM 4.0.18

1 is a customer IP406v2, PRI30, DS16v2 4.0.7, VM Pro 4.0.18, PM 4.0.18

Both have ETSI BT ISDN 30 circuits.

Call comes into both systems direct to a hunt group with q'ing. The call cannot be answered and the customer hangs up but the phones keep ringing. Pick the phone up and the phone keeps ringing. Manager cannot connect to reebot the system. Only way out is to pull the power.

Now this has only happened once on either system.

Anyone else seen this. Is it an odd bug in 4.0.7??????

Don't have any monitor traces to see what happens but I am thinking of having Monitor run on all our 4.0.7 sites as a result of this.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[tlpeter]

Had something like that but also totaly different

a 5621 whent dead at the moment a call came in on a group
the phones kept ringing until the ip500 rebooted out of it self
that ringing part was exactly the same


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[mattKnight]

Seem something similar I think...

what other stuff have you got running (vm etc)?

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[jamie77]

Read the post Matt it's all there (I knew someone would ask!!)

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[aarenot]

jamie,
Did you personally do the upgrade proccess on these units? If not, who did, same person for both? When I say the upgrade proccess, I mean ALL upgrades from the factory release firmware all the way to current release.

I would check to see if it was the same person if not yourself, if so, consider this might be the common factor, back up the CFG, downgrade to the original relase, and re-upgrade to the current release. A single upgrade level not done correctly can cause weird issues that I have found to be fixed after downgrading, and re-upgrading in the correct fashion. Now if you did all of the units upgrades personally, you might try it anyway, as we all can make a mmistake. Also, the re-upgrade may just clear out the firmware, and reload it, and this may also have been the solution. I have found this can sometimes help on the systems you walk in on after the implementation with no knowledge or reason for wierd issues going on.

 

[aarenot]

Before that wipe out the ICR, and related HG's, or anything that is in the call flow, recreate them all, and test.

 

[jamie77]

I installed and upgraded these two myself. It has only happened once on each system.

It happened on our 500 about 3 weeks ago and put it down to the IPO having a bad day, but, when the same thing happened to our 406v2 customer it made me think again.

500 was out of the box 4.0(0)>4.0(5). Run for about 4 months and then 4.0(7) when it was released.

406 was 2.1(27) out of the box and then stepped up to 4.0(7) then defaulted and set up for customer. That one has been 100% fine apart from this one glitch.

It may never happen again, who knows!!!!!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[mattKnight]

Thats me slapped down then!

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[jamie77]

ha ha Matt!!!!!!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[tmsiguy]

Well I am wondering if SSA might give you additional info. Monitor will capture real and historical and SSA will give you alarms and real time call flow which can be hard to pick out with monitor.