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Call Classifer, really needed? 4
- Thread starter Cinony
- Start date
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1
- #3
- Thread starter
- #4
Thanks, I ran that command and got this screen:
TONE RECEIVER SUMMARY MEASUREMENTS
Meas Total Peak Total Peak Total Peak
Hour Type Req Req Queued Queued Denied Denied
1800 DTMF 591 7 0 0 0 0
2300 GPTD 0 0 0 0
1400 CC-TTR 45 3 0 0 0 0
2000 CC-CPTR 6 1 0 0
2300 CC-MFCR 0 0 0 0
TR Type Total Avail Capabilities
DTMR-PT 0 DTMF
GPTD-PT 0 GPTD
CLAS-PT 0 DTMF,CC-TTR,CC-CPTR,MFCR
ETR-PT 16 DTMF,CC-TTR,CC-CPTR,MFCR,GPTD
I have a tone board and a call classifier. Does this meant I need 7 ports free? I have a total of 16 i take it.
Another location has 1 tone board and 2 call classifier. 24 ports total i take it.. yesterday it stated i need 7 take it.
TONE RECEIVER SUMMARY MEASUREMENTS
Meas Total Peak Total Peak Total Peak
Hour Type Req Req Queued Queued Denied Denied
900 DTMF 792 7 0 0 0 0
2300 GPTD 0 0 0 0
1500 CC-TTR 44 3 0 0 0 0
1600 CC-CPTR 15 2 0 0
2300 CC-MFCR 0 0 0 0
TR Type Total Avail Capabilities
DTMR-PT 0 DTMF
GPTD-PT 0 GPTD
CLAS-PT 0 DTMF,CC-TTR,CC-CPTR,MFCR
ETR-PT 24 DTMF,CC-TTR,CC-CPTR,MFCR,GPTD
Please let me know if i'm reading this right. My manager really wants to know why we need so many call classifies
Thanks,
Stephen
TONE RECEIVER SUMMARY MEASUREMENTS
Meas Total Peak Total Peak Total Peak
Hour Type Req Req Queued Queued Denied Denied
1800 DTMF 591 7 0 0 0 0
2300 GPTD 0 0 0 0
1400 CC-TTR 45 3 0 0 0 0
2000 CC-CPTR 6 1 0 0
2300 CC-MFCR 0 0 0 0
TR Type Total Avail Capabilities
DTMR-PT 0 DTMF
GPTD-PT 0 GPTD
CLAS-PT 0 DTMF,CC-TTR,CC-CPTR,MFCR
ETR-PT 16 DTMF,CC-TTR,CC-CPTR,MFCR,GPTD
I have a tone board and a call classifier. Does this meant I need 7 ports free? I have a total of 16 i take it.
Another location has 1 tone board and 2 call classifier. 24 ports total i take it.. yesterday it stated i need 7 take it.
TONE RECEIVER SUMMARY MEASUREMENTS
Meas Total Peak Total Peak Total Peak
Hour Type Req Req Queued Queued Denied Denied
900 DTMF 792 7 0 0 0 0
2300 GPTD 0 0 0 0
1500 CC-TTR 44 3 0 0 0 0
1600 CC-CPTR 15 2 0 0
2300 CC-MFCR 0 0 0 0
TR Type Total Avail Capabilities
DTMR-PT 0 DTMF
GPTD-PT 0 GPTD
CLAS-PT 0 DTMF,CC-TTR,CC-CPTR,MFCR
ETR-PT 24 DTMF,CC-TTR,CC-CPTR,MFCR,GPTD
Please let me know if i'm reading this right. My manager really wants to know why we need so many call classifies
Thanks,
Stephen
You need to add up the various types of tone ports required. It's not really exact since your peak times vary but 7+3+1=11 in your first example and 7+3+2=12 in your second example.
You're using 11 of 16 in the first and 12 of 24 in the second. -CL
You're using 11 of 16 in the first and 12 of 24 in the second. -CL
The call classifier is a tone generator in essence they pretty much replace the tone detector cards of yesteryear. I have used them pretty much for vectoring applications that require touch tone capability when requesting info from a caller and for IVR apps. I have seen most Avaya dealers selling the classifiers instead of the tone detectors as kind of a universal card.
- Thread starter
- #7
Keep in mind, there is no such thing as too many tone ports. Installing a few additional vector prompts can significantly increase the number of ports needed. When you run out, your system will go crazy. Announcements will be skipped, caller inputs will be ignored, users lifting handsets wont get dialtone. You only pulled data for 1 day so be careful making any judgements just off of that. I personally look for no more than 75% utiliztion peak on my peak days. You look O.K. with your 2nd PBX, but depending on what day you pulled (traffic wise), it may not hurt to add 1 card to the 1st PBX if you plan on growing or adding any additional vector prompting. -CL
- Thread starter
- #9
The 2nd system, I would need the 3 cards. I have a lot of vectors, it is the call center. I may only have 10 or so vectors in my 1st system. I can only see that grow to be a backup for my 2nd system. My manager wanted to know why we needed a second one for our 1st system. I put on 50 or so ip phones. That would explain the second call classifier. Thanks again for that clear answer.
Stephen
Stephen
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3
- #10
In an environment where you use your switch as a predictive dialer through CTI, the Call Classifier also serves to detect for voice energy to distinguish between a live caller and an answering machine. I had an issue whereby I did not have enough call classifier ports because we were doing outbound calls.
Another item to note is a system config parameter called "Call Classification after answer supervision" which specifies if you will reserve a Call Classsifier port before your call is connected, or only upon recieving "answer supervision" or a connected call event.
Another item to note is a system config parameter called "Call Classification after answer supervision" which specifies if you will reserve a Call Classsifier port before your call is connected, or only upon recieving "answer supervision" or a connected call event.
- Thread starter
- #11
You need a tone-clock board to supply timing for the system to syncronize things like the TDM bus. It also generates the tones needed by the system (ie Touch tones, answer-back, call progress, trunk transmission test)
A TN2182x is a Tone-Clock, Tone Detector, and Call Classifier card all in one.
A TN2182x is more expensive than the plain TN2182x Tone-Clock board.
If you have an EPN, you'll have a tone-clock in that too.
For high reliability, you'd have a tone-clock in each PPN (carrier A, carrier B)
If you are using a predictive dialer, ie: Easyphone from Altitude, then you want some call-classifier cards too.
The dialer, in predictive mode, will make calls and use the call-classifier cards to detect voice energy.
Here are some options for you to play with:
Change System-Parameters Features - ASAI (somewhere on page 8 to 10)
Call Classification after Answer Supervision:
Set to Y, this tells the switch only to use a call classifier port after it has established a telco connection (ie called party answered). Durring ringing, with busies, etc, a call classifier port is not used.
Set to N, the switch will reserve a CC port as it makes the call. If the call turns out to be busy, or it keeps ringing, the CC port is still reserved until the call is disconnected. This uses more ports, but ensures that you have a port available for classification. It also seems that call classification is a tad better as it may detect faster but this was never confirmed by Avaya or Altitude. It's just something of a gut feeling I had.
In the end, I left it to Y, otherwise I kept running out of ports.
Change Sit-Treatment:
SIT Ineffective Other: dropped
SIT Intercept: dropped
SIT No Circuit: dropped
SIT Reorder: dropped
SIT Vacant Code: dropped
SIT Unknown: dropped
AMD Treatment: answered
Pause Duration (seconds): 0.7
Talk Duration (seconds): 1.5
AMD is answering machine detect. You want it answered. Then in your Easyphone Telephony Gateway setup- Lucent TSAPI, you can elect to have Answering Machines Disconnect or not.
As best I can figure, Pause Duration is detectnig blank, talk durration is voice energy.
If a person answers a phone and says "Thank you for calling XYZ Corporation of America. My name is John Smith in the Accounting Department, how may I be of assistance". And they say this fast enough without a 0.7 pause and it lasts longer than 1.5 seconds, then it detects as an answering machine. So for campaigns to companies either go power dial or set your gateway to not disconnect machines, and put a "answering machine" button in your Master of the script.
In a scenario where you have both business and residential campaigns, then you'd want to set up a 2nd gateway. 1 with machine disconnect, one without.
Use "list measurements tone" to find out your port usage.
Hope this helps, this took us about 6 months of testing and a whole lot of sleepless nights to figure out.
A TN2182x is a Tone-Clock, Tone Detector, and Call Classifier card all in one.
A TN2182x is more expensive than the plain TN2182x Tone-Clock board.
If you have an EPN, you'll have a tone-clock in that too.
For high reliability, you'd have a tone-clock in each PPN (carrier A, carrier B)
If you are using a predictive dialer, ie: Easyphone from Altitude, then you want some call-classifier cards too.
The dialer, in predictive mode, will make calls and use the call-classifier cards to detect voice energy.
Here are some options for you to play with:
Change System-Parameters Features - ASAI (somewhere on page 8 to 10)
Call Classification after Answer Supervision:
Set to Y, this tells the switch only to use a call classifier port after it has established a telco connection (ie called party answered). Durring ringing, with busies, etc, a call classifier port is not used.
Set to N, the switch will reserve a CC port as it makes the call. If the call turns out to be busy, or it keeps ringing, the CC port is still reserved until the call is disconnected. This uses more ports, but ensures that you have a port available for classification. It also seems that call classification is a tad better as it may detect faster but this was never confirmed by Avaya or Altitude. It's just something of a gut feeling I had.
In the end, I left it to Y, otherwise I kept running out of ports.
Change Sit-Treatment:
SIT Ineffective Other: dropped
SIT Intercept: dropped
SIT No Circuit: dropped
SIT Reorder: dropped
SIT Vacant Code: dropped
SIT Unknown: dropped
AMD Treatment: answered
Pause Duration (seconds): 0.7
Talk Duration (seconds): 1.5
AMD is answering machine detect. You want it answered. Then in your Easyphone Telephony Gateway setup- Lucent TSAPI, you can elect to have Answering Machines Disconnect or not.
As best I can figure, Pause Duration is detectnig blank, talk durration is voice energy.
If a person answers a phone and says "Thank you for calling XYZ Corporation of America. My name is John Smith in the Accounting Department, how may I be of assistance". And they say this fast enough without a 0.7 pause and it lasts longer than 1.5 seconds, then it detects as an answering machine. So for campaigns to companies either go power dial or set your gateway to not disconnect machines, and put a "answering machine" button in your Master of the script.
In a scenario where you have both business and residential campaigns, then you'd want to set up a 2nd gateway. 1 with machine disconnect, one without.
Use "list measurements tone" to find out your port usage.
Hope this helps, this took us about 6 months of testing and a whole lot of sleepless nights to figure out.
Ha thats a tough question!
Read my previous post.
Really because the question depends on many factors.
Assuming you are in predictive, if you set Call Classification after Answer Supervision: Y, then you need less.
If you set it to No, then you need 1 for every call, up to the max # of calls that you have pending (plus some if you need tone generation, etc outside of your dialer usage, like internal users calling out, etc)
But lets assume you set it to Y, the the factors that would change how many you need is: what is your average call duration, success ratio of your leads, average time to answer, number of pending calls, etc.
If you want a number off the top of my head, I'll say you need at least 32 ports just for your dialer if you are set to CAAS: Y, for 100 simultanious agents.
I got 2 TN2182. And some TN744.
You can get refurb TN744 for not much so it's safer to get more than less.
The other option is to start with less, and test using the list measurement to see what you really need.
Read my previous post.
Really because the question depends on many factors.
Assuming you are in predictive, if you set Call Classification after Answer Supervision: Y, then you need less.
If you set it to No, then you need 1 for every call, up to the max # of calls that you have pending (plus some if you need tone generation, etc outside of your dialer usage, like internal users calling out, etc)
But lets assume you set it to Y, the the factors that would change how many you need is: what is your average call duration, success ratio of your leads, average time to answer, number of pending calls, etc.
If you want a number off the top of my head, I'll say you need at least 32 ports just for your dialer if you are set to CAAS: Y, for 100 simultanious agents.
I got 2 TN2182. And some TN744.
You can get refurb TN744 for not much so it's safer to get more than less.
The other option is to start with less, and test using the list measurement to see what you really need.
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