I have a customer with a bcm call center and they use the call reporting - it was working fine and now not working even for real time. When you go under skillset assignment in the reporting menu - the 2 boxes where it shows unassigned and assigned skillsets is blank for each of the 15 users. The call center itself if working fine. I have reboot the server for the call reporting and have deleted and added a user and get nothing still in the skillsets under reporting. I have check the ip address of the bcm and Ip address of the call pilot and it is correct. Thanks you for any help you can give. Joyce