Call Center Development - Where to Begin?

[mechro99]

Hello,

No rush on this, just the curiosity of a relatively new developer (ASP.NET, ASP classic)... Can anyone point me in the right direction to learn about the basics of developing a call center? Connecting a phone system to a database of some kind, automation, etc. I have no idea where to start, or what technologies are involved.

Thanks,
Dan

 

[ousoonerjoe]

Google is your friend.

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"...and did we give up when the Germans bombed Pearl Harbor? NO!"

"Don't stop him. He's roll'n."
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[mechro99]

True dat, but I've mostly found software vendors instead of educational material. I'm not sure what basic building blocks are needed and how they work together.

 

[gshadz37]

Have a look into Asterisk

 

[SQLSister]

Look inthe forum list, we havea whole buncho f forums concering phone systems. Read throughthe FAQs and questions inthe systems you are interested in.

"NOTHING is more important in a database than integrity." ESquared