It seems from past posts that the ability to call cascade or the ability to accept/reject calls being forwarded and passed along to someone else off-site (ie, cell phone) is just out of reach for the IP office system for now and some time in the future.
Has anyone used any 3rd party devices that work with the IP office to specifically handle the following scenerio:
Call enters system. Person leaves message. IP Office notifies on-call person #1. #1 doesn't respond in X minutes. System notifies person #2. #2 doesn't respond. System notifies person #3. #3 responds (checks message).
The same thing could be done with a person on hold if the system would allow a * or # to accept or reject the call.
I'm sure others have had this request. What are some good solutions? Any ideas?
Has anyone used any 3rd party devices that work with the IP office to specifically handle the following scenerio:
Call enters system. Person leaves message. IP Office notifies on-call person #1. #1 doesn't respond in X minutes. System notifies person #2. #2 doesn't respond. System notifies person #3. #3 responds (checks message).
The same thing could be done with a person on hold if the system would allow a * or # to accept or reject the call.
I'm sure others have had this request. What are some good solutions? Any ideas?