nortelopt61
Technical User
Hello Everyone,
Working on another long term issue. At random times calls come into our main # and hit a meridian mail voice tree. They are directed to press 0 to get a live operator. At times when they select 0 they get a recorded message that the call cannot be completed at this time. Any idea's... I did not think Meridian Mail had anything like this built in and since the call has already been answered and is being transferred through the voice tree it should not be a network message (Verizon). At least imo (newbie here)... I have called our vendor in and we have checked all the T's with Verizon and cannot find anything wrong. Our vendor is not sure what's going on at this time either...
Thanks,
NortelOpt61
Working on another long term issue. At random times calls come into our main # and hit a meridian mail voice tree. They are directed to press 0 to get a live operator. At times when they select 0 they get a recorded message that the call cannot be completed at this time. Any idea's... I did not think Meridian Mail had anything like this built in and since the call has already been answered and is being transferred through the voice tree it should not be a network message (Verizon). At least imo (newbie here)... I have called our vendor in and we have checked all the T's with Verizon and cannot find anything wrong. Our vendor is not sure what's going on at this time either...
Thanks,
NortelOpt61