Call cannot be completed at this time

[nortelopt61]

Hello Everyone,
Working on another long term issue. At random times calls come into our main # and hit a meridian mail voice tree. They are directed to press 0 to get a live operator. At times when they select 0 they get a recorded message that the call cannot be completed at this time. Any idea's... I did not think Meridian Mail had anything like this built in and since the call has already been answered and is being transferred through the voice tree it should not be a network message (Verizon). At least imo (newbie here)... I have called our vendor in and we have checked all the T's with Verizon and cannot find anything wrong. Our vendor is not sure what's going on at this time either...

Thanks,
NortelOpt61

 

[nortelopt61]

Hello Ace,
I made the change and while testing I discovered a way to duplicate the problem better then anything else before. I have tested this on our other voice tree's as well and get similiar results.
If you call the main# of a voice tree,then as soon as you know it has answered you make a selection (as you already know the choices). You get the message, it does not happen all the time but I have had more luck at dupicating by doing this then anything else. I have checked port status during this time and there are ports available. Any idea's?

Thanks,
NortelOpt61

 

[a12ozbottle]

Check the voice services DN table and see what the extension goes to.

 

[nortelopt61]

Resolved...
It turns out one of the Meridian Mail ports was not setup correctly within the pbx. The following has been missing for the last 5 years...
02 MSB
03 NRD
04
05
06 TRN
07 AO3
08
09 RLS

Thanks again to everyone who pitched in...