Call accounting

[masterjim]

Hi All,

I could use some help with a minor issue here.

A customer of ours has a MICS 6.1 with a Call Pilot 150 2.0 with M-series phones.

They subscribe to a "call accounting" system from Verizon which requires that a 4-digit code be entered after a tone which is generated, whenever a long-distance number has been dialed, in order to complete the call.

They want to forward incoming calls to a long-distance destination on some extensions, occasionally.

We tried F78 and F78 twice (for double the delay) followed by the 4-digit code for that extension but neither scenario produced the desired result. The call process stops after the tone and doesn't seem to accept the 4-digit code to continue the call-forward to the LD destination.

Any ideas?

Thanks in advance.

 

[curlycord]

F78 = 1 1/2 seconds
Did you put enough in?
I would start with 4 and test or just call out and count how many seconds until you here the second dial tone then add as desired.

 

[masterjim]

Thank you very much. That worked.
In fact three 'delays' did the trick.
I REALLY appreciate your quick response.
Thanks again.