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Call Accounting Software for BCM 400 v4.0x

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Knackster

IS-IT--Management
Mar 14, 2007
167
US
I'm looking for a call accounting package for my BCM, preferably server based with a browser interface.

Primarily I'm looking for dropped calls, call length per extension, and numbers dialed.

What are you guys using out there?

Chris
IT Manager
Houston, Texas
 
Trysis makes good software for this also called Tappit
 
I called RSI and they have issues with the data from ACD's so that's a no-go.
I just downloaded and installed the tapit software and so far so good. I just wish it would run as a service and was web based. We'll see what happens after a few days.

Chris
IT Manager
Houston, Texas
 
Try Sentel Independents Callmanager Online. They report on all inbound and outbound calls online 24/7, and you can set up emails to contact you with preferred info on a schedule that suits.
Its quite cost effective and easy to set up:


Baz
 
Call Accounting Mate is awesome for the price and it is web based.

S16
 
It doesnt appear that Office watch does inbound caller id.

I've been looking at the callaccounting mate package and so far I really like it. They have an update shortly which will also deal with caller id. The web interface is a huge plus.

Chris
IT Manager
Houston, Texas
 
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