Call Accounting Software for BCM 400 v4.0x

[Knackster]

I'm looking for a call accounting package for my BCM, preferably server based with a browser interface.

Primarily I'm looking for dropped calls, call length per extension, and numbers dialed.

What are you guys using out there?

Chris
IT Manager
Houston, Texas

 

[biv343]

RSI makes a good package for the BCMs.

http://www.telecost.com/

 

[4allcom]

Trysis makes good software for this also called Tappit

 

[Knackster]

I called RSI and they have issues with the data from ACD's so that's a no-go.
I just downloaded and installed the tapit software and so far so good. I just wish it would run as a service and was web based. We'll see what happens after a few days.

Chris
IT Manager
Houston, Texas

 

[bazookarama]

Try Sentel Independents Callmanager Online. They report on all inbound and outbound calls online 24/7, and you can set up emails to contact you with preferred info on a schedule that suits.
Its quite cost effective and easy to set up:

http://www.sentel.co.uk/

Baz

 

[steeef]

http://www.ntwcount.com

I like this one

 

[spotless]

Call Accounting Mate is awesome for the price and it is web based.

S16

 

[hawks]

also look at Convertecinc.com

 

[56BelAir]

I just installed eCAS software from Veramark was very easy took only minutes to install and fairly user friendly.

http://www.veramark.com

 

[MTIJohn]

I like OfficeWatch. It works very well and installs quickly. They also have Web and Client/Server versions.

http://metropolis.com/callaccounting.html

 

[Knackster]

It doesnt appear that Office watch does inbound caller id.

I've been looking at the callaccounting mate package and so far I really like it. They have an update shortly which will also deal with caller id. The web interface is a huge plus.

Chris
IT Manager
Houston, Texas