Button Notification (Call Master V and CMS)

[osonegro]

Is the a way to configure a button in a Call Master V and then send the notification to a real time report over the CMS application, please let me know if there is a way to do this.

Best regards.
Black Bear

 

[lopes1211]

Maybe use an exception report? "Time in AUX RC 9 > 0" then put an AUX RC 9 button on the phone.

-CL

 

[osonegro]

Hello lopes1211

We are looking for a way than a rep can send an alarm to a supervisor, so we want that the rep push a button and the centrevu show the notification to the centrevu used for the supervisor.

Best regards.
Juan Cardoza