Busy Out & Release Station ?

[PBXJR]

We have recently upgraded from a G3R to a S8720-013-01.2.632.1 and I need to busy-out and release a station but when I type the busy-out command the only option given is MIS.

Is the busy-out release feature not used on the S8700 switches?

Thanks

 

[rgtrgt]

it means you dont have your maint permissions turned on.

 

[lever]

You may need the higher craft login to do this.

Had the same thing myself once.

lever

 

[PBXJR]

Does Avaya have to turn on the maint. permissions?

 

[rgtrgt]

or a bp

 

[PBXJR]

Is the maint permission turned off and on at the Login Admin page?

 

[rgtrgt]

no, its done on the system customer options page

 

[PBXJR]

Under which page? I cannot find anything that says enable maintenance permission under the change System Parameters Customer Features command.


THANKS

 

[Mitch672]

display sys cust", on a CM 4.0.1 switch:

Page 3: bottom right: "DS1 MSP?"
Page 5: top right: "Station and Trunk MSP?"

From what I remember, you need AVAYA maintenance to have AVAYA enable these for you. Or you need to make friends with your AVAYA Business Partner. The "dadmin" login can busy/release without MSP's.

Mitch

 

[PBXJR]

Both DS1 MSP & Station & Trunk MSP are both set to No.

I did a list login and there is no dadmin login listed

This is a new S8700 recently installed in April 07 we had it installed by an Avaya Business Partner and I have called them.

Is the maintenance permissions usually turned on and standard for a new install and should they have given us the craft or dadmin password?

Or is this another feature that just cost more $$.

 

[Mitch672]

the customer login will not be able to "see' the dadmin login, or other service logins, but trust me, they are there.

MSPs are ALWAYS turned OFF, like I said, to get them on you must have an AVAYA Maint. Comtract, and pay a minimal fee to get them on. The Maint contact will NOT be a minimal fee

No, the business partner is NEVER supposed to give out the dadmin login/pw. That's why I suggested you make friends with them, so they will help you out once in a while.

 

[Zen216]

you could always try the default dadmin login and pw..
dadmin/dadmin1

sometimes they don't change it...

 

[PBXJR]

The dadmin/dadmin1 password did not work but we have a call out with the company that we have a maintenance contract with. Below is the problem I am having maybe someone has had this issue before and can advise or help.


I have a phone that fast busy’s whenever you try and dial any number. The problem is we don’t have maintenance permissions to I can’t busy out and release the station.

• I have status the phone and it shows in service/on hook.
• The phone is ported and I tried to remove the station but it says object in use try later.
• You can dial the station and it rings works fine
• There is a bridged appearance on the phone that works and dials when on that line. (Currently the only way that calls can be made on that phone)

THANKS

 

[mikeydidit]

Check the COR and also sta sta to make sure it is not turned off on User control restriction or group control restriction.

Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison

For the best response to a question, read faq690-6594

 

[PBXJR]

COR is set to the same as all the other phones. Both control restriction or group control restriction are set to none.

 

[ramjef97]

Another item to look at is the command "change permissions". Keep in mind that you can not change the permissions of the login that you're in with.

 

[PBXJR]

From the Command Permission Catagory Screen- At the Maintain Enhanced DS1 I put a Y instead of N but when I hit enter it says DS1 MSP Feature not assigned?

 

[jamaresmith]

one thing i notice is that you cannot remove the station if there are bridged appearances on it.

J

 

[rgtrgt]

Yes, this is true