Busy on multiple lines

[JonathanPPP]

I have an i2002 set with two DNs both SCR

cls AAA is set so that the DN on key 0 answers automatically.

When a user is on a call on the DN on key 1 I would like the whole set to be busy. Currently if a call comes in on key 0 the set buzzes and the calling party hears a ringing tone, I'd like them to hear a busy tone.

REQ: prt
TYPE: tnb
TN 100 1 3 27
DATE
PAGE
DES

DES IPSET
TN 100 1 03 27 VIRTUAL
TYPE 2002P2
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00001
CUR_ZONE 00001
MRT
ERL 1
ECL 0
FDN 7000
TGAR 1
LDN NO
NCOS 1
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW 2901
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR MTD FND HTD TDD HFA CRPA
MWA LMPN RMMD AAA IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA CDMR PRED RECD MCDD T87D SBMD
KEM2 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 0
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 7586 0 MARP
01 SCR 2528 0
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 7000
17
18
19
20
21
22 RNP
23
24
25
26
27
28
29
30
31
DATE 27 FEB 2012

 

[bhassell2000]

cls hfd would stop it from hunting to next link or lhk 0

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[JonathanPPP]

Thanks,

LHK is already set to 0 and I can't set HFD because I have AAA

My problem is not hunting to the next key, in the example above the user will be on the phone on DN 2528. Then a call will come in on DN 7586 I need that second call to be greeted with a busy tone. Currently it buzzes the handset and the calling party hears ringing which is no good because the user is already on the phone.

 

[trvlr1]

You need to create a busy situation to be able to give a busy tone to the caller. The only thing I can think of at the moment is to put the second line on a phantom phone/ACD etc, forwarded to the first line, then remove the second line from the phone, so only the first remains. All call will come in to the first line. when it is in use, the other line or a second call to this line, will give a busy or be directed to voice mail depending on your programming.

 

[JonathanPPP]

So there is no way you can think of to have a busy situation with both lines one a single phone? Problem with your suggestion is that currently the DN on key 0 is auto answered but the DN on key 1 isn't. The DN on key 0 only rings when the staff member is logged onto their computer where as the other DN could ring when they're not there and I don't really want it being auto answered. That's the only reason for having the two DN keys.
I guess I could put auto answer keys in but I can't see the staff remembering to turn them on/off.

 

[GHTROUT]

Here is a scenario using the MSB feature.

When you log onto your PC, you take MSB off. Now calls can come to KEY 00. If you are away, you put MSB ON.

If you get a call on KEY 01, you press MSB then answer KEY 01 (or answer KEY 01 then press MSB - either way works).

If you are already logged on to your PC and a call comes to KEY 01, you need to do the MSB action. If you don't the call to KEY 00 could ring.

Even a second phone will not create the perfect environment - the user will still have to "do something" to stop the calls from coming to KEY 00 if they are logged onto their PC.

As a reminder, MSB does not require ACD.



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