Busy NA Reasons not accurate

[Ihaditbutitsgone]

Hi All,

I have 3 CCR Agent groups which I view live on IPOCCR Monitor and run reports from. I have noticed that on occasions the Busy NA Reason was not accurate. An example is a particular user activated the reason 'Lunch' but this either didnt appear after a delay or had a completely different reason - 'Admin Work' in this case.

I am hoping to use this information for reports to monitor staff who enable BusyNA but im not feeling very comfortable on the accuracy on this... Has anyone come across this before and is there a fix??

Thanks in advance...

 

[Ihaditbutitsgone]

Sorry details as below...

Avaya 5410
IP Manager 10

 

[IPOConsultant6]

What version of CCR you are using?

 

[Ihaditbutitsgone]

Hello,

Its IP Office Customer Call Reporter 8.0.8.15

 

[jamie77]

First thing, upgrade to Q1 release.

Next thing, your BP should be aware and looking at this, probably collecting system and CCR logs to send to Avaya. Is this happening??

Jamie Green

Football is not a matter of life and death-It is far more important!!!!