Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations sizbut on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
BUSY N/A Codes
- Thread starter kane77
- Start date
intrigrant
Systems Engineer
CCC is derivated from the Avaya INDeX platform were it is called CCM. Actually if you buy a IP Office CCC server or a INDeX CCM Server you get the same server.
In the Avaya INDeX there is a option were agents must select a message before activating the Busy N/A state.
When reporting in CCM you will see the busy N/A reasons.
It is not supported on IP Office (yet?).
- Thread starter
- #3
Quote from intrigrant:
"In the Avaya INDeX there is a option were agents must select a message before activating the Busy N/A state.
When reporting in CCM you will see the busy N/A reasons.
It is not supported on IP Office (yet?)."
Is this still true ?
I would like to implement this kind of feature on an IPO. If it's still not possible to do it the "right way" do you have some hacks/workaround to do something along those lines ?
"In the Avaya INDeX there is a option were agents must select a message before activating the Busy N/A state.
When reporting in CCM you will see the busy N/A reasons.
It is not supported on IP Office (yet?)."
Is this still true ?
I would like to implement this kind of feature on an IPO. If it's still not possible to do it the "right way" do you have some hacks/workaround to do something along those lines ?
- Status
Similar threads
