Busy forward

[Arugg]

I have a stupid problem which I can not seem to figure out. Here's the deal. Lines 7139 and 7981 each ring to 8363 on hunt and fna. 8363 should ring on both sets then go to vmail if not answered. 8363 works fine by itself. And when the call goes unanswered it works as well. But if 7139 or 7981 is busy it rings to 8363 and never tranfers to vmail. Here's 8363's TN. Any help would be greatly appreciated.

DES HDPHN
TN 004 0 05 11
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 4509
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBA WTA LPR MTD FNA HTA ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 4509
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCN 8363 0 MARP
CPND
NAME Hardware Hotline
XPLN 16
DISPLAY_FMT FIRST,LAST
01 SCN 8364 0 MARP
CPND
NAME Hardware Hotline
XPLN 16
DISPLAY_FMT FIRST,LAST
02 SCN 8365 0 MARP
CPND
NAME Hardware Hotline
XPLN 16
DISPLAY_FMT FIRST,LAST
03 SCN 8366 0 MARP
CPND
NAME Hardware Hotline
XPLN 16
DISPLAY_FMT FIRST,LAST
04
05
06
07
08
09
10
11
12
13
14
15
DATE 11 APR 2007

 

[NortelGuy1979]

So it just sits and Ring No Answer on 8363 if 7139 or 7981 are busy?

Can you print those two TNs?

Matthew Heavner
Field Service Engineer

 

[EddieDuece]

Sounds like you need SFA in the CLS of 7139 and 7981.

 

[Arugg]

Thanks guys. I do have SFA on both already. Here's the other 2 TNs
-----

DES HDWHH1
TN 024 0 14 05
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 1
FDN 8363
TGAR 1
LDN 0
NCOS 7
SGRP 0
RNPG 8
SCI 0
SSU 0019
LNRS 16
XLST
CLS UNR FBA WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG3
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDA RBDA RBHA PGND OCBD FLXD FTTU DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 8363
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
ARTO 0
ADAY 0
AHOL 0
AFD 4509
AHNT 4509
KEY 00 SCR 7139 0 MARP
CPND
NAME Harry Heckler
XPLN 13
DISPLAY_FMT FIRST,LAST
01 SCN 8607 0 MARP
02 MWK 4510
03 AO6
04 RNP
05 SCC 0011
06 SSU 0019
07
08 ADL 16
09 SCN 7059 0
CPND
NAME JACKIE WEBER
XPLN 12
DISPLAY_FMT FIRST,LAST
10 SCN 3678 0
CPND
NAME Monica Leidy
XPLN 12
DISPLAY_FMT FIRST,LAST
11 SCN 7981 0
CPND
NAME MARTI O'ROURKE
XPLN 14
DISPLAY_FMT FIRST,LAST
12 ADL 16 916102124545
13 ADL 16 918002180043
14 CFW 12 4509
15
16 SCN 7078 0
CPND
NAME Allison Bahry
XPLN 13
DISPLAY_FMT FIRST,LAST
17 SCN 7044 0
CPND
NAME ALEX TINDALL
XPLN 12
DISPLAY_FMT FIRST,LAST
18 SCN 7068 0
CPND
NAME Matthew Roland
XPLN 14
DISPLAY_FMT FIRST,LAST
19 SCN 7071 0
CPND
NAME Gary Kochinsky
XPLN 14
DISPLAY_FMT FIRST,LAST
20 SCN 8507 0
CPND
NAME Hardware Hotline
XPLN 16
DISPLAY_FMT FIRST,LAST
21 SCN 7074 0
CPND
NAME JOE PEPE
XPLN 8
DISPLAY_FMT FIRST,LAST
22 SCR 8363 D
CPND
NAME Hardware Hotline
XPLN 16
DISPLAY_FMT FIRST,LAST
23 SCN 7072 0
CPND
NAME BM Spare
XPLN 8
DISPLAY_FMT FIRST,LAST
24 SCN 4952 0
CPND
NAME MIKE CONNOLLY
XPLN 13
DISPLAY_FMT FIRST,LAST
25 ADL 16 916104495389
26 ADL 16 912155429240
27 ADL 16 914843584029
28 ADL 16 916103038650
29 ADL 16 918014877731
30 ADL 16 912155515386
31 ADL 16 96102705871
32 ADL 16 918005440400
33 ADL 16 96106497700
34 ADL 16
35 ADL 16
36 ADL 16 916053669309
37 ADL 16 916053347666
DATE 11 APR 2007


------

DES HDWMO1
TN 024 0 14 03
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 1
FDN 8363
TGAR 1
LDN 0
NCOS 7
SGRP 0
RNPG 8
SCI 0
SSU 0019
LNRS 16
XLST
CLS UNR FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDA RBDA RBHA PGND OCBD FLXD FTTU DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 8363
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
ARTO 0
ADAY 0
AHOL 0
AFD 4509
AHNT 4509
KEY 00 SCR 7981 0 MARP
CPND
NAME MARTI O'ROURKE
XPLN 14
DISPLAY_FMT FIRST,LAST
01 SCN 8611 0 MARP
02 MWK 4510
03 AO6
04 RNP
05 SCU 0011
06 SSU 0019
07
08 SCN 7139 0
CPND
NAME Harry Heckler
XPLN 13
DISPLAY_FMT FIRST,LAST
09 ADL 16
10 SCN 3678 0
CPND
NAME Monica Leidy
XPLN 12
DISPLAY_FMT FIRST,LAST
11 SCN 7059 0
CPND
NAME JACKIE WEBER
XPLN 12
DISPLAY_FMT FIRST,LAST
12 ADL 16
13 ADL 16 917347417737
14 CFW 4 4509
15
16 SCN 7078 0
CPND
NAME Allison Bahry
XPLN 13
DISPLAY_FMT FIRST,LAST
17 SCN 7044 0
CPND
NAME ALEX TINDALL
XPLN 12
DISPLAY_FMT FIRST,LAST
18 SCN 7068 0
CPND
NAME Matthew Roland
XPLN 14
DISPLAY_FMT FIRST,LAST
19 SCN 7071 0
CPND
NAME Gary Kochinsky
XPLN 14
DISPLAY_FMT FIRST,LAST
20 SCN 8507 0
CPND
NAME Hardware Hotline
XPLN 16
DISPLAY_FMT FIRST,LAST
21 SCN 7074 0
CPND
NAME JOE PEPE
XPLN 8
DISPLAY_FMT FIRST,LAST
22 SCR 8363 0
CPND
NAME Hardware Hotline
XPLN 16
DISPLAY_FMT FIRST,LAST
23 SCN 7072 0
CPND
NAME BM Spare
XPLN 8
DISPLAY_FMT FIRST,LAST
24 SCN 4952 0
CPND
NAME MIKE CONNOLLY
XPLN 13
DISPLAY_FMT FIRST,LAST
25 ADL 16 919405956995
26 ADL 16 915128442382
27 ADL 16 916103590886
28 ADL 16 96103592452
29 ADL 16 912103572600
30 ADL 16 913018650805
31 ADL 16 916107243757
32 ADL 16 916152106019
33 ADL 16 916155954212
34 ADL 16 918669301898
35 ADL 16 917347417737
36 ADL 16 96104463442
37 ADL 16 918606747641
DATE 11 APR 2007

 

[NortelGuy1979]

Where did you get those extra prompts ART0, ADAY, AHOL, AFD, AHNT? I'm guessing it has to do with those; but that's a feature I'm not familiar with.

Do all your phones have that? I noticed 8363 doesn't...
~M

Matthew Heavner
Field Service Engineer

 

[Klowndog]

he has these RTDA RBDA RBHA in his CLS

ARTO (0)-3 Alternate Redirection Time Option for call redirection,
defined in the customer data block. Prompted if
CLS = RTDA.
basic-22
ADAY (0)-3 Alternate Days as defined in LD 15
Prompted if CLS = RBDA
AHOL (0)-3 Alternate Redirection Holiday as defined in LD 15
Prompted if CLS = RBHA
basic-24

 

[jkloese]

Try changing the CLS to RTDD

Is there a reason you have Call Redirection By Time of Day on?

 

[Klowndog]

what is the pilot number for VM? your MWK's have 4510 defined but 8363 HNT's to 4509? Is that another VM pilot number or could 8363 not having AHNT and AFD be affecting it as well?

 

[jkloese]

While your at it, change CLS to RBDD RBHD

Unless you have some reason to have time redirect on of course.

I would guess thats whats causing your problem.

 

[Arugg]

Thanks guys but RBDA and RBHA have been working. They are setup so that after hours calls do not follow the normal hunt/fna pattern butgo directly to vm. And yes 4510 and 4509 are both dns for vm.

 

[TAnselm]

Another quick question...
Lines 7139 and 7981 aren't programmed elsewhere on a 500 set are they.

Remember hunting and forwarding will always follow a 500 set as opposed to a digital set with the same number.

 

[Arugg]

No, I looked for that too.

 

[johnpoole]

couple of things to look at.. in my 81 marp controls fdn/hunt not an analog statin with the same number.. how may fdn are you looking for.. it will not rna past the 3rd target.. and numbers that are not key 0 on any station and do not appear on an analog do not usually follow fna... i almost never allow more then a single marp on a station.. we use mcr keys, and lhk past those to usually a dept mcr.. but some of that is because we have 10k did's all of the 434 exchange.. with zero non did's and we are almost running out of numbers..

on the install they add 4 or 5 did's to every phone and set it up like a key system, now we are rebuilding it..

john poole
bellsouth business
columbia,sc

 

[Arugg]

Thanx JP. All the lines are on digital sets. And this used to work. I outted the TN accidentally and have recreated it and its not working. I can not figure out what I am missing. Here is the original TN and the new:

Original:

DES HDWHOT
TN 004 0 13 05
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 1
FDN 4509
TGAR 1
LDN 0
NCOS 7
SGRP 0
RNPG 11
SCI 0
SSU 0019
LNRS 16
XLST
CLS UNR FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDA RBDA RBHA PGND OCBD FLXD FTTU DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 4509
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
ARTO 0
ADAY 0
AHOL 0
AFD 4509
AHNT 4509
KEY 00 SCN 8507 D MARP
CPND
NAME Hardware Hotline
XPLN 16
DISPLAY_FMT FIRST,LAST
01
02 MWK 4509
03
04 RNP
05
06 CFW 4 4509
07
08 SCN 8363 0 MARP
CPND
NAME Hardware Hotline
XPLN 16
DISPLAY_FMT FIRST,LAST
09 SCN 8364 0 MARP
CPND
NAME Hardware Hotline
XPLN 16
DISPLAY_FMT FIRST,LAST
10 SCN 8365 0 MARP
CPND
NAME Hardware Hotline
XPLN 16
DISPLAY_FMT FIRST,LAST
11 SCN 8366 0 MARP
CPND
NAME Hardware Hotline
XPLN 16
DISPLAY_FMT FIRST,LAST
12 SCN 8505 0 MARP
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
DATE 12 JAN 2006


New:

DES HDPHN
TN 004 0 05 11
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 1
FDN 4509
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS UNR FBD WTA LPR MTD FNA HTA ADD HFD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 4509
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCN 8363 0 MARP
CPND
NAME Hardware Hotline
XPLN 16
DISPLAY_FMT FIRST,LAST
01 SCN 8364 0 MARP
CPND
NAME Hardware Hotline
XPLN 16
DISPLAY_FMT FIRST,LAST
02 SCN 8365 0 MARP
CPND
NAME Hardware Hotline
XPLN 16
DISPLAY_FMT FIRST,LAST
03 SCN 8366 0 MARP
CPND
NAME Hardware Hotline
XPLN 16
DISPLAY_FMT FIRST,LAST
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
DATE 12 APR 2007

 

[johnpoole]

do you have any other appearances of those dn's? if so out all of them.. put that station back in and test it, then add the seconday appearances back... i had that problem with a class i was teaching recently.. i added a new scr to key 3 of my 3904.. it followed the forward, much to my surprise..i took it out, put in on another set, then put it back on my 3904 and marped it there.. it did not follow the forward..

i can't find anything on the nortel website but i repeated that test with the same result.. i am on rls 3, 81c

the only thing i see that is not the same in class are CLS PUA HFA RTDA RBDA RBHA FTTC and none of those SHOULD cause your problem.. a sure fix, burn an analog (soft) to control each dn, marp on that and they will follow the fdn/hunt


john poole
bellsouth business
columbia,sc

 

[Arugg]

No luck JP. I removed every appearance of 8363 and rebuilt it and no luck. I tried putting it on an analog set and still no luck. It works forwarding no answer calls just not busy ones. Argh!

 

[Arugg]

New development. When I call 8363 from its secondary line I get a busy signal. But if I call 8363 directly it works fine.

 

[johnpoole]

set the lhk to 3

john poole
bellsouth business
columbia,sc

 

[Arugg]

On which set? 8363 or 7139?