BP question: dial through extension after announcenment

[LIMSwitch]

Hi all,

i have a question regarding BP.
I want to exchange an existing NEC with a BP 250. The problem is that the NEC has only analog public lines without ddi and an automatic operator with the possibillity to dial through the extension after an announcement is played.
Does anybody know if this is possible with BP. VMU exists.

Many thanks.
limswitch

 

[Thepookster12]

Have you tried answering the incoming trunk with an Auto Attendant that asks the user to enter the extension number they require?

 

[LIMSwitch]

Hi,

no i don't. The system is far away from me but i am trying to prepare myself to the change.
I have a system file from bms. Is it possible to setup this offline... I have seen an example in the instructions for BP that describe the scenario. So i think its possible. Do you have any experience with the AA or automatted operator?

Thanks

 

[BlAle]

If You have a manual - You can try to adjust the Auto Attendant itself - it is described in detail.
But there are nuances:
- Public line should work in DTMF (no pulse).
- As a rule, you must install the Busy Tone Detectors to a public line (if the caller hang up without dialing the extension number may freeze line).