BOC (Bridge Operator Console) - how to train a user remotely?

[surfertimez1]

Cisco attendant console is being replaced with BOC which is another receptionist console application - how would you train a user from another office into a Lab environment?

 

[whykap]

Webex?

 

[surfertimez1]

thanks and how would the person be able to use their office phone remotely to test through webex?

 

[whykap]

You would just demo the application on an ip communicator on your computer (lab), and share your screen. They already know how to use the phone, it's just s matter of seeing the replacement for att con and being familiar with it.

 

[surfertimez1]

thanks, i'll try that - how about setting this demo application on a virtual vmware computer environment as well? and use an ip communicator? will that work?

 

[whykap]

Sure I don't see why not

 

[surfertimez1]

cheers