Blocking caller id single user 1

[Opie the Phoneman]

Wiring Closet,

I have a J169 phone running 4.0.4.0.10 Firmware. It is connected to an Avaya IP office 500 v2 that is running 11.0.4.1.13 build 1.

There is a similar threat, "Blocking caller id thread940-1460417" I have tried inhibiting and then allowing caller ID for one user on my system. I use both a user short code and an ARS as follows:
Code: XN; Telephone Number: NS8035551212 (valid DID changed for privacy) Feature: Dial 3K1 Line Group ID: 0.

When I make test calls I see an additional field on my calls from this extension: Pres=Restricted (1)

In context the entire setup of a call with no caller ID passed is:

CMSetup
Line: type=Q931Line 5 Call: lid=0 id=12767 in=0
Called[8035551213] Type=National (2) Reason=CMDRdirect Calling[805551212] Type=National Plan=ISDN Pres=Restricted (1)
BC: CMTC=3K1Audio CMTM=CallIndSigCon CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=23
Locale: enu


Here is an example of a call successfully passing outbound caller ID:

CMSetup
Line: type=Q931Line 5 Call: lid=0 id=12775 in=0
Called[8035551213] Type=National (2) Reason=CMDRdirect Calling[8035551214] Type=National Plan=ISDN
BC: CMTC=3K1Audio CMTM=CallIndSigCon CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=23
Locale: enu

Is there some way the user inadvertently restricted caller ID on their set? Why is the first call Pres=Restricted?

 

[Opie the Phoneman]

Got some help on this one: I found that by adding an A to the telephone number string in my ARS table ex: Telephone Number: NSA8035551212, allowed the outbound caller ID to be passed. Side note: when I added the lower case i, EX: NSiA8035551212, my out bound caller id Name was inhibited.

 

[cmnstr]

Not sure if this applies to your situation but there is a setting on the phone that blocks caller ID.

Features
Call Settings
Withhold Number

We have users do this from time to time and then wonder why they are having problems.