hairlessupportmonkey
IS-IT--Management
got informed this week from the horses mouth that 6.1 is a paid for upgrade.
Terry Jones nearly got beaten up.
ACSS - SME
Terry Jones nearly got beaten up.
ACSS - SME
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Beware - 6.1 is a paid for upgrade!
- Thread starter hairlessupportmonkey
- Start date
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It is indeed.
Although I rather have seen that 7.0 was the next release who needed a license.
Hopefully they fix 6.0 before 7.0 is available
Homo sapiens non urinat in ventum
honey, i fried the IP Office !!!
Sarcasm, it's only one of the services I offer.
Although I rather have seen that 7.0 was the next release who needed a license.
Hopefully they fix 6.0 before 7.0 is available
Homo sapiens non urinat in ventum
honey, i fried the IP Office !!!
Sarcasm, it's only one of the services I offer.
telecomtekperson
Vendor
So the SD cards they are shipping out, what when I get one that is still 6.0.8, after the GA release of 6.1.....Do i have to pay for an upgrade until they can get the 6.0 SD's sold out, and fill stock of 6.1??????
Kind of crappy to pay for an intermediate release when they said we would only pay for major releases.....
Whats Shoretels number again?
Kind of crappy to pay for an intermediate release when they said we would only pay for major releases.....
Whats Shoretels number again?
you have got to be kidding me.
oh and,
"Terry Jones nearly got beaten up."
wouldnt be the first time...
ACSS-SME
fo shizzle ma nizzle.
oh and,
"Terry Jones nearly got beaten up."
wouldnt be the first time...
ACSS-SME
fo shizzle ma nizzle.
Telecomtecperson,
don't worry, when you have a new ip500v2 then you can always upgrade to the most current release.
You have 100 days after the first made call.
You then do not need a license.
The ipo will remember the highest level so you can downgrade and go back when ever you like.
This is very poor documented by the way.
Homo sapiens non urinat in ventum
honey, i fried the IP Office !!!
Sarcasm, it's only one of the services I offer.
don't worry, when you have a new ip500v2 then you can always upgrade to the most current release.
You have 100 days after the first made call.
You then do not need a license.
The ipo will remember the highest level so you can downgrade and go back when ever you like.
This is very poor documented by the way.
Homo sapiens non urinat in ventum
honey, i fried the IP Office !!!
Sarcasm, it's only one of the services I offer.
mattKnight
Programmer
Terry Jones nearly got beaten up."
A case of shooting the messenger, dont ya think?
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
A case of shooting the messenger, dont ya think?
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
- Thread starter
- #7
hairlessupportmonkey
IS-IT--Management
well since he works for avaya and not just the messenger, it would have made several of us feel better ;-)
ACSS - SME
ACSS - SME
- Thread starter
- #8
hairlessupportmonkey
IS-IT--Management
beside, its all metaphorical anyway. but never the less, there were some pissed off but yet unsurprised punters there. since the r6 workshop we were all told releases from 6 -> 7, 8, 9, 10 would be paid for however since the management has all changed in the US, they have re-negged on the deal and decided to charge for intermediate releases too.
nice, real nice.
ACSS - SME
nice, real nice.
ACSS - SME
mattKnight
Programmer
I got the metaphorical bit... (believe it or not)
You are quite correct that the upgrade model has changed from what was punted at SS 6.0 launch workshop. Rather tha giving TJ a metaphorical kicking, the metaphorically targetted arse for kicking ought to be someone who can make a difference - like your scansource account manager, or if you have one your Avaya account manager....
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
You are quite correct that the upgrade model has changed from what was punted at SS 6.0 launch workshop. Rather tha giving TJ a metaphorical kicking, the metaphorically targetted arse for kicking ought to be someone who can make a difference - like your scansource account manager, or if you have one your Avaya account manager....
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
- Thread starter
- #10
hairlessupportmonkey
IS-IT--Management
indeed.... kickings already underway!
ACSS - SME
ACSS - SME
amriddle01
Programmer
They are backing themselves into a corner again, similar to the way they have with the new support model, it'll slowly effect sales and product quality in a negative way and then they will need to charge even more for what we already get in the shape of more licenced features.....mark my words
ACSS (SME)
APSS (SME)
"I'm just off to Hartlepool to buy some exploding trousers
ACSS (SME)
APSS (SME)
"I'm just off to Hartlepool to buy some exploding trousers
IPOfficeGuru
IS-IT--Management
Avaya Account Manager? What's that - oh like Smurf's or Unicorn's....
"Never fear billing a client for services rendered, or they will think your time is worthless"
"Never fear billing a client for services rendered, or they will think your time is worthless"
DrDrayAvaya
Programmer
wow... what great foresight. when faced with a market of "free" alternatives....
I had a site today that decided with 6.0.18 onboard, it would not recognize the SD card any longer.
SO... SIP trunk LICENSES no longer valid.
initially they just said Invalid and the license server dongle number said none in the system tab.
after reformatting the card and recreating via Manager twice! (first attempt came up with directory or file corrupt error!!)
Also, in Primary folder, there is a config.cfg file of valid length, 107Kb, but also a $$$config.cfg file with a later date with 0Kb length.
Guessing that's the money shot there, but haven't had any official communication really confirming the best course of action other than recreating the SD card?
The licenses then showed as malformed.. well. all but 1 instance of IP Phone Endpoint was still Valid the whole way thru?!
So luckily they had some ISDN basic rate lines to make/take phone calls on, all the SIP trunks were unregistered due to the licensing.
That is one very average call to take from the ITSP saying it's actually not their problem (for once! ha!!)
How is everyone else handling the revisits to do with the SD cards?
Is this going to be sorted on later V6 releases post release of 6.1, 7 etc?
Almost as bad as windows with pre installed breakages that require someone else to fix!!
Except we're out there competing with other brands and recommending they take this "SAFE, WELL SUPPORTED" option.
thoughts and comments pleeeze... sorry I've had a pretty average day resulting from this..
Cheers,
Chris
I had a site today that decided with 6.0.18 onboard, it would not recognize the SD card any longer.
SO... SIP trunk LICENSES no longer valid.
initially they just said Invalid and the license server dongle number said none in the system tab.
after reformatting the card and recreating via Manager twice! (first attempt came up with directory or file corrupt error!!)
Also, in Primary folder, there is a config.cfg file of valid length, 107Kb, but also a $$$config.cfg file with a later date with 0Kb length.
Guessing that's the money shot there, but haven't had any official communication really confirming the best course of action other than recreating the SD card?
The licenses then showed as malformed.. well. all but 1 instance of IP Phone Endpoint was still Valid the whole way thru?!
So luckily they had some ISDN basic rate lines to make/take phone calls on, all the SIP trunks were unregistered due to the licensing.
That is one very average call to take from the ITSP saying it's actually not their problem (for once! ha!!)
How is everyone else handling the revisits to do with the SD cards?
Is this going to be sorted on later V6 releases post release of 6.1, 7 etc?
Almost as bad as windows with pre installed breakages that require someone else to fix!!
Except we're out there competing with other brands and recommending they take this "SAFE, WELL SUPPORTED" option.
thoughts and comments pleeeze... sorry I've had a pretty average day resulting from this..
Cheers,
Chris
- Thread starter
- #16
hairlessupportmonkey
IS-IT--Management
I spoke to Scansource today and they are re-negging again and will only charge £30 for the intermediate releases now.
ACSS - SME
ACSS - SME
IPOTraining
Instructor
Scansource can only do what Avaya does. Every distributor is getting grief because of the big A in Basking Ridge.
Dennis
Dennis
- Thread starter
- #20
hairlessupportmonkey
IS-IT--Management
jamie, cost to us is around £60
It was going to be around USD$199
ACSS - SME
It was going to be around USD$199
ACSS - SME
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