Best way to train employees by listening to phone calls at same time? Help 3

[JordanWitthoft]

Hello-

We have a couple new employees who we would l. I would like to have them sit next to another person and listen in to there phone calls at the same time. I am trying to figure out the easiest way to accomplish this. Any ideas?

 

[dailen]

They have accessories for doing that such as the following, there are also training features built into IP Office which allow you to listen in and even "intrude" on calls if you need to take over (that's exactly what the features are called in the manual)

http://www.headsetbuddy.com/agent-buddy-training-switch-adapter-for-rj9-rj10-rj22-connections/

 

[Bill211]

On Trainee's phone, set a button to:
Call Listen and the extension you want to listen in on

Under Supervisor Settings,
Monitor Group has to be set the same for both (or all)

On the Trainee's phone, under Supervisor, click "Can Intrude"
On the extension being listened to, don't click "Cannot be intruded"

This works even better, if you're using wireless headsets,
because then the desks don't need to be next to each other.
The trainee goes to their desk, pushes the "Listen to Sue" button
then walks over to Sue's desk.

 

[Bas1234]

And most important, get a woman to do the training. They can do multitasing.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[Greybeard191]

I gave Bas1234, my wife told me to.

GB

 

[intrigrant]

While she was cooking, washing and looking after the kids at the same time I presume?

 

[Bas1234]

Yeah that's what they say they can, but only a woman can screw up multiple things at the same time. ;-)

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[tlpeter]

Bas1234, that must be my female gens as i can screw up a lot in a blink of an eye

BAZINGA!

I'm not insane, my mother had me tested!

 

[IPGuru]

I must be a God because I can screw up EVERYTHING at once

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