I'm trying to duplicate how pickup groups are done in the Definity switches. In the Definity, any member of a CP group can answer any call to another extension in the group and can see the 'to-and-from' ID on the screen for calls to other extensions. I also programmed each extension's 'call-pkup' feature button to not ring. All while not being in any hunt groups.
So basically, 10 extensions are all within ear-shot of each other in the office. Employee A hears a call coming into another extension and I want Emp A to be able to look at their extension, see the caller ID for this call and answer it if they want to. Without the Emp A's extension audibly ringing. And without these 10 extensions being in the same hunt group.
Quick summary:
1. See the 'to-and-from' ID (the 'to' only is fine) for calls coming to another extensions.
2. Be able to answer any call ringing to another extension.
3. Not have pickup calls ring on other extensions, but other exts can see the call on their screen and can answer it.
4. Exts are not in a hunt group.
Any advice is greatly appreciated, thanks!
So basically, 10 extensions are all within ear-shot of each other in the office. Employee A hears a call coming into another extension and I want Emp A to be able to look at their extension, see the caller ID for this call and answer it if they want to. Without the Emp A's extension audibly ringing. And without these 10 extensions being in the same hunt group.
Quick summary:
1. See the 'to-and-from' ID (the 'to' only is fine) for calls coming to another extensions.
2. Be able to answer any call ringing to another extension.
3. Not have pickup calls ring on other extensions, but other exts can see the call on their screen and can answer it.
4. Exts are not in a hunt group.
Any advice is greatly appreciated, thanks!