Beep tone on CM3.1.3

[mrjedi]

We have just upgraded to CM 3.1.3 from CM 3.1.2 and now all outbound calls have a beep tone during conversation. Can't find any settings for this.

 

[98Converter]

Start by doing a list trace station xxxx when a call is in progress. Maybe you'll see something there...

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[Midstream]

Are they coming at regular intervals, or are they random. Do they happen on ALL calls, or sporadically?

 

[edinburger]

I'm having the exact same problem after an upgrade from 3.1.2 to 3.1.3.

Upgrading all the firmware on the circuit packs tonight, will let you know if this resolves it.

 

[mrjedi]

its one beep right at the begining of the call

 

[edinburger]

Yeah one beep right at the start. Then it's fine after that.

 

[kwing112000]

Is it when the call is active or is it from the trunk. i remember a site when we make a call you would dial and when you were done you would get a real quick dialtone then the call would complete. it was a setting in the trunk form.

 

[mrjedi]

its when the call is answered, the receiver hears a tone right at the begining

 

[mrjedi]

edinburger, did you managed to do the upgrade and fix the problem ?

 

[mrjedi]

any joy with this ?

 

[edinburger]

Sorry....

My firmware upgrade didn't go too well. I managed to get the firmware on the TN2214's completed but when I did the medpro, the board failed so I had to get a replacement couriered to site.

I'm going on holiday for a week now, so will be trying this again at the beginning of May, will let you all know how I got on then.

 

[chuck14]

this almost sounds like you are giving notice that the call is being recorded. Are you using NICE or another recording device?

 

[mrjedi]

try this - turn CRC off on the trunk and make sure the synchronisationis set. I have heard this from Avaya and will try this tonight

 

[mrjedi]

avaya has given us a patch for cm 3.1.2 - 13720 We are laoding the patch tonight. Let me know if you need the patch

 

[mrjedi]

sorry i meant 3.1.3

 

[mrjedi]

this problem is now fixed

 

[edinburger]

mrjedi

Where can you download this patch?? I've had a look on the avaya support site and can't see it anywhere.

 

[mrjedi]

i got it from Avaya through service span.