BCM50 Rls5 Element Manager issue

[DigitelD]

When trying to access the webpage to put an Element Manager link on the desktop the customer is getting the page with this java message:

<applet CODE = "com.nortel.bcm.applet.AppletLauncherApplet.class" ARCHIVE = "Enforcer.jar" WIDTH = "765" HEIGHT = "365">

I had them verify that java was installed. I even had them reinstall JRE. Any suggestions? This is a new PC.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[BASpatha]

Need the newest version Element Manager to run on Windows 7 - I'm assuming the PC OS in Windows 7. Older EMs will only work on XP.

 

[DigitelD]

This is the webpage. We haven't been able to get to the point of loading EM. It seems to be an issue with java but I wondered if anyone has seen this.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[BASpatha]

Try uninstalling Java again but this time load an older version like Java Runtime Environment 1.6.0.15. Waht is the software version of your BCM?

 

[BASpatha]

Whoops I see it, you said the BCM is Rls5.0 well then don't use Java Runtime Environment 1.6.0.15 but do try an older version of Java 6 - like update 20. You gotta love Java for its backwards capacity...not.