BCM50 RCF calls failing

[marathondude]

I have a BCM50r5 with a PRI.

One extension is remote call forwarded to a cell phone, which works fine during the day.

When the manual Night Service button is pushed, calls are answered by the Auto-Attendant. If the forwarded extension is then dialed by the caller, the call will drop. Turn off night service, and manual transfers work fine.

Obviously, Allow Redirect is checked. There are no restrictions set up in the system.

Also, I read somewhere here where someone suggested turning Send Name Display off, did that, no help.


Any ideas, guys?

Thanks in advance!
MD

 

[cook1082]

It's because the AA is sending the CLID of the callers phone and not the systems numbers and the CO rejects the call. Not sure what you can do. Use the BCM Monitor to verify.

 

[pccal]

Sounds to me that the target line that is assigned to that extention is in the same night service as the line that is controling your AA night service. Try taking the control off of that target line and set it to none.

 

[marathondude]

There is no target line assigned to this extension.

The issue is on the main DID when it is set to go to the AA on night service.

I did remove ext 221 as the control set for the extension with this issue, did not help.




I think Cook might be on the right track, but I don't know the work around.

 

[curlycord]

Is AA a backup after so many rings during the day? if so does it work fine then?
Try this maybe...
Control Sets/For Set/XXX (XXX=ProblemSet) and make sure the set that uses night service is not programmed there


________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[marathondude]

Curlycord,


Thanks for the reply. During the day the phones are answered by the receptionist or a rollover hunt group, they don't roll to the AA.

I did change the control set (see the post above yours) and it did not help.

MD

 

[curlycord]

Maybe as a test do only one of the following...

-If you have a spare Target Line then have AA answer it and call the problem DN from AA.
or
-If no spare then just setup AA as a backup after 3 rings (or 0 if not a big deal to them) and call the problem DN from AA.

If it is still an issue then we can say Service Modes is not the problem.
If it is not an issue then need to look more at Service Modes being the problem.



________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[marathondude]

Great idea. I have a spare DID. I'll do that and report back.

Thanks!


MD

 

[BombOne]

also make sure your voice mail ports have access to the PRI.

 

[marathondude]

Tested with a spare DID.


I made a call from the site using another extension, that call did go through to the cell phone.

When I made a call from another cell phone to the forwarded extension, they failed. It has to be the caller id issue.