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BCM50 lines going to voicemail instead of aa

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Voipnow

Vendor
Sep 2, 2011
10
US
I have a bcm50 with 4 analog lines. They are set to ring 4 times and then go to the automated attendant. When this happens they go to a person's voicemail box greeting instead of the greeting we recorded. I have the lines programmed to go to auto attendant. I have call forward no answer turned off at the set level.

What am I missing?

 
You have a ringing set with voicemail on it... you have to set the ringing sets to 6 rings and voicemail to answer after 4 rings. this was the voicemail wont get answered until after the auto attendant does.

Have fun!
 
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