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BCM50 External Call forwarding on PRI 1

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EKirsch

EKirsch

IS-IT--Management
Sep 23, 2017
21
US
I'm a total newbie when it comes to the BCM50 but the issue I'm having is we just moved to fiber service on our voice and data side.
We have a PRI with our carrier and when I attempt to forward calls to an outbound number, it rings fast busy.

From what I can see, the BCM is trying to pass inbound caller ID and the internal outbound number to the adtran and the adtran is rejecting the callout. I'm attempting to figure out how to only pass our internal main number on the call forward and not pass the callers cid info. the main line has an OLI of our primary outbound number. So bing a newbie to this system, how would I block the callers CID?
 
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First off have you allowed the set to do External Forward by allowing Allow Redirect?
What is process you are using to forward and what do you see on the Monitor when dialing out?
You may need to ask your carrier if they are blocking this feature and/or have them allow your DID/OLI numbers to pass through.


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Allow redirect is on. This feature worked on our old T1, but because we are on PRI now, the BCM is passing both our DID and the external callers caller ID. I need to only pass our DID main line from the BCM to the Adtran. Everything else should be configured correctly as the only thing that has changed was the move from T1 to pri.
 
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BCM monitor lights up for a split second in blue then shows the number I'm attempting to forward to in the name and number section. The user says L95 - ?
 
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Note that many carriers do not process calls without an outgoing number programmed. A customer was trying to get find me-follow me to work on a PRI and nothing would happen. When I told him to program the main number into the virtual terminals' public OLI setting the feature then worked. OLI must be programmed for every DN making outgoing calls.

Brian Cox
Georgia Telephone
 
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OLI on that line is already our main number. The issue I am having is it appears the BCM is attempting to pass both my oli and the originating cid instead of just the oli I want. The adtran will not allow both numbers to be passed and will auto block anything that doesn't exist on our pri. There for the call gets blocked due to passing both numbers instead of just my primary oli.
 
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the BCM is the one passing both cid from originating call and oli of my outbound line. I need to pass oli only. I want to block the originating callers CID to the adtran.

so like this outside call hits bcm reception line. Reception line forwards call back out of bcm to a different phone number.

1234567 calls in to 98765432 bcm forwards call to 123555555 and passes 98765432 as the phone number to the adtran so the adtran routes the call. Whats happening now as far as I can tell is on the forward out the bcm is passing both 1234567 and 98765432 to the adtran and the adtran says 1234567 is not one of your numbers and you are attempting to spook therefore call denied. I need to get the bcm to only pass 98765432 so that the adtran will allow the outbound call.
 
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As far as I know the BCM can only send one outgoing number. I have SIP trunks on my system, but they program similar to PRI. The only number my system sends is whatever is in the DN's OLI setting. Maybe the Adtran is passing the incoming number?

Brian Cox
Georgia Telephone
 
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If thats the case, then I'm not sure why forwarding is not working. OLI for the reception line is set to my main number on our PRI. I can see the call hit the manager then instantly its gone. per my previous post BCM monitor lights up for a split second in blue then shows the number I'm attempting to forward to in the name and number section. The user says L95 - ?
 
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What do you have under Business Name? Telephony/Global/FeatureSettings

That an OLI are the only places where you can add CLID/NAME entries.
When you look at BCM Monitor you are saying the call looks something like this? 9 1234567 98765432 (without spaces)
I would say the BCM is preventing in this case.
How is it possible to send both and if it is the dialing plan needs adjusting as a quick fix?

Have you confirmed my last sentence in my first post?
You may need to ask your carrier if they are blocking this feature and/or have them allow your DID/OLI numbers to pass through.
As well what exsmogger stated.





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I checked with out provider (wide open west) and they stated all lines outbound are showing as our main number. I have nothing listed in Business name and if I attempt to enter a phone number, it only allows 7 digits.

BCM monitor snippet attached.

The forward worked before moving to WoW and they have assured me that they are not blocking anything. The tech is the one that thought the BCM was trying to pass both numbers and told me the Adtran would block those calls. the only numbers the adtran will accept are numbers on our account.

When the call forward is on, I get a fast busy on the main number. When I turn it off, it goes to our auto attendant.
 
 http://files.engineering.com/getfile.aspx?folder=adbc00ce-d94f-4388-89bf-af660a5eddb0&file=BCM.PNG
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I wasn't aware, even after all this time working on the product that the later BCM systems could pass over the incoming caller line ID to another outgoing public trunk.

My first question is what is the release of the BCM 50 system and also what Patches are installed.
Many updates would solve weird problems, but could also create new ones.

Just, how is the routing on the BCM system done?. I would have expected that for "private" calls that the CLI would be passed over but for PRI setups, the "public" option would generally be used when calls are going or coming from a Telco exchange.

You could run a programming record from Element Manager and upload the config details for the routing and trunk section so that we could see if it looks OK.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

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If the calling party's CLID is being passed through to the Adtran and it only accepts the main number of the PRI subscriber, then that would explain why calls are being blocked. SIP trunks have a setting for first or last redirect, but I'm not aware of a similar setting for PRI trunks. I still think this has to be either a program setting in the Adtran or in WOW's office switch as regards conferencing channels. I've looked in my BCM50 and don't see any settings in PRI programming to pass through caller ID.

Brian Cox
Georgia Telephone
 
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So I did some some debugging with Wow. What they see on the Adtran is the originating caller ANI is being passed to the adtran instead of our main BTN and also we are only passing 7 digits instead of 10. 10 digits were entered in as the forwarding number, but the BCM is only pushing the first 7. I'm trying to figure out how to change what information gets passed . I would like to block the callers ANI and push our main number and also change the 7 digit to 10.
 
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FirebirdScrambler - I'm a complete newbie to the BCM but from what I can tell I see R300 version 63-1. The phone system has not been updated since 2009.
As far as routing is concerned, I have no idea as all the dial plans and routes were built long before I came here and I'm nit 100% sure what I'm looking for in the BCM.

exsmogger - in the set's OLI I have our 10 digit number listed as public OLI

It works internally. If I forward my extension to my cell phone and go to another phone and dial my extension, it rings my cell phone. This is because the ANI information matches what the adtran is supposed to see. But if I attempt to forward my extension to my cell, then call from another cell I get a fast busy then disconnect. This is because the ANI of the cell I am calling from is being passed to the adtran by the BCM. I'm attempting how to figure out how to not pass original callers ANI to the adtran and only pass our main btn.

 
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OK, Log into the BCM via the Element Manager tool and from the top line, select something like the "session" tab. From there select the system or IP address and then "Save Programming Record". One more drop down box appears and select "Save All Data".
I would save it in excel format.

The process will take around 45 minutes and it's not service affecting. Make sure that you get everything, which means leaving it alone to collect the active data.

Some of us can take a look at the config and then advise you on any steps to try out.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = linkedin
 
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