BCM450 cannot upload MOH files

[bigg3rdude24]

i suddenly cannot upload a MOH file on a particular BCM450. im sure the format of the wav file is correct since i already uploaded this file to another BCM450 without problems.

in the file manager of the Music Manager page, i says that i have successfully uploaded the file. but when i add it to the playlist, there is an error saying "Playlist ADD failure; list output error - Update canceled".

i tried to open the Music Manager in both firefox and IE but the same problem. the BCM450 has also updated patches.

 

[jmbjmbjmb]

Had exactly the same problem with the first one we installed early on this year. Didn't have to worry about it in the end as the client decided at the last moment that he wanted to use a CD player as an external MOH source.

None of the recent ones have shown this problem so I am guessing it was a software issue from the early release. Maybe installing the latest patches is all that is required.

 

[bigg3rdude24]

i already applied the latest patch but it still didnt work. i even cannot delete the default file "silence". i dont think using an external source would be an option too.

 

[jmbjmbjmb]

This is definitely the same issue. I remember not being able to delete the fie named "Silence" as well.

I have to patch a 450 tomorrow night because of a send/receive fax issue. This one has not shown any problems with loading MOH files, but i'll have a poke around and see if i can spot anything that might be a clue.

 

[bigg3rdude24]

thanks jmbjmbjmb. hope you find something. at least im not the only one who experienced this

 

[bigg3rdude24]

hey jmbjmbjmb, can you remember what licenses/hardware you had in the BCM450?

 

[markelbcm]

I had a similar problem using the IE 8 Browser. I used fire fox and it worked.. Chalked it up to a browser problem.. because it was OK before when I did it from IE 6..


Feature ** RLS: The feature code to fix annoying phone calls

 

[bigg3rdude24]

i used firefox 2 and IE 7 and 6 but to no avail. thanks for the suggestion

 

[jmbjmbjmb]

bigg3rdude24, the 450 that gave me trouble was configured with 1x dsm 32, 1xASM and 1x GATM8 modules.

Licenses were 50x Voicemail, 50x Unified Messaging, 1x Fax Suite,1x IP Client.

Software was SU.System-001 and SU.Desktop-001, like i said, it was an early one !!

Haven't had a MOH problem with any of the later software.

 

[bigg3rdude24]

up for this thread..

thanks