BCM400 users unanswered calls going to General Delivery Mailbox 1

[tmerrifield]

One user says for the past year or more if he is on his phone and a second call comes in it goes to our General Delivery Mailbox. If he is not on his phone an unanswered call will go to his vm. I need to figure out how to make those second incoming calls go to his vm. Any thoughts?

 

[curlycord]

Calls from AA or Private (DID)?

Go to the Target line if DID, what is the Prime set DN and If Busy condition set to?



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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[tmerrifield]

Calls from any outside line and calls within company 4 digit dialing. Prime Set DN is users extension. If Busy is set To prime. While checking this info for you I looked under the Assigned DNs tab and in addition to his DN there was one i didn't recognize. Further investigating - it was for the old ip softphone application. I deleted it and tested users phone and it went to his vm instead of General Delivery. So you inadvertenntly helped me!!! Thanks so much!

 

[curlycord]

So three things effected this.
-The IP set also had that target line programmed to it
-The IP set had a lower ring count under FNA then the digital set so it took command of the call.
-When CFNA is programmed on the IP set to go to vmail yet no mailbox is assigned then its defauts to GD


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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca