BCM400 remote access

[lcs226]

I have a customer with two BCM400's at 2 different sites connected via VPN network. I was able to access the remote BCM programming from the main office when I first installed the system but now I cannot, I have to remote into a remote computer and then access the system via the remote computer.

Question? Is there a port on the router(s) that could have been open at the time and is now closed and if so what is the number, or does anyone else have any ideas?

TKS

 

[curlycord]

Once your connected with VPN can you ping the BCM IP address?
I would assume port issue if Public IP.



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[lcs226]

Yes, I can ping the BCM

 

[curlycord]

Are you using Element Manager or Browser?
You didn't state release # of the BCM

Try the browser to see if you can access main page.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[Firebird Scrambler]

Check out the EM ports. i.e. I think you need 5989.

BCM Call Pilot and Element Mgr ALL TCP 443 xxx.xxx.xxx.xxx 443
BCM Call Pilot and Element Mgr ALL TCP 5989 xxx.xxx.xxx.xxx 5989

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[lcs226]

BCM400 3.7 with all patches

 

[Firebird Scrambler]

You can only use Microsoft Internet Explorer with e.g.

http://10.10.11.1:6800/

or without the 6800. It's been a while since I had last access one.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[Firebird Scrambler]

This old guide might help?.

http://www.ghtrout.com/files/Information_on_how_to_log_onto_a_BCM_200.zip

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.