bcm 50 restricting transfer of line 1

[solarblis]

Hi
I just put in a (used)BCM 50 for a client.
After 5 pm the client wants to transfer his "line 1" to his cell phone, but when i entered the "*72" (the carrier's code to transfer the line) i get "restricted call"?.
I checked the filters for sets and lines and both filters assigned have "no restrictions" on them.
I am fairly new to the BCM 50 and know that i am doing something wrong...can anyone shed light as to what is going on here??.

In the mean time, the client has hooked up a single line telephone to transfer his line 1 after 5 pm.
Any help on this matter would greatly be apreciated.

 

[solarblis]

I also should mention that the "restricted call" comes up after the *7 is entered (i can't even enter the digit 2).

thanks.

 

[curlycord]

Lines and sets use a filter, check that filter does not have * in it.
Try another filter like 02 maybe.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[solarblis]

tried another filter "00" no restrictions....still the same problem.
It seams to be the *7 combination.
digit 7 has no effect but a *7 causes a restricted call.
does the BCM 50 reserve this number pair for other operations?

 

[morenot]

Do you have "line 1" as apparence in this set

 

[solarblis]

Yes.?..It is line 061 (line 1) assigned to the extention 221.

 

[morenot]

Check with BCM Monitor
hit "line 1" key then dial *72 and observe the BCM Monitor what happend

 

[solarblis]

will try that tomorrow and let you know....hopefully it will show something more than "restricted call".
Thank you for the advice

 

[Justatec]

Feature 84 then the line out and number. Try that