BCM 50 ELEMENT MANAGER 1

[teambio13]

hey guys im having problems getting into different sections of the BCM 50 2.0 i can log in fine but when i go to active sets a window pops up and givs me errors. then i try to do a cold restart and the same thing happens i can access the update history file just not the active sets lines or any important folders.
has anyone had the same issue or found a solution, it would help a great deal.
thanks

 

[MagnaRGP]

Check your JAVA version. I'm hearing that 1.6 is affecting Elephant Mangler as well and UM.

 

[ktludwig]

Make sure that you have the latest version of Element Manager as well.

 

[MasterCommDave]

Has anyone found solution for this. I have BCM 50 that g=has started doing the same thing. I have the latest BCM element manager and JAVA 1.5. This is release 2 software. I don't see any patches for this.

 

[bigtl]

I ran into the same problem when I updated Java to 1.6. When I downgraded Java to 1.5 most everything worked except on my BCM 50 R2, it won't load the Call Pilot or Music appilications. Any ideas?

 

[CharlesBr]

in your web browser, go to

https://ip

address/callpilotmanager or

https://ip

address/BcmAmp

(note that the one for music manager seems to be case sensitive, at least on the BCM 50..strange, it's the first case-sensitive url I see..)

 

[sassystickchick]

JAVA is a big thing with BCM's it screws up the Element manager for some reason

 

[jahms]

THis is a big job setting up and ACD with reporting for someone who has never done it. I would suggest yo pay the money for an installer and watch and learn so then you can maintain and adjust later. GOod luck

 

[vztech]

I had issues using newer java on older BCM systems to fix the problem I open explore >tool>advanced> and unselect Java

It's only dialtone-VZ