BCM 50 Element Manager Problem

[danthephoneman]

Having a problem with new BCM 50 rls 2.0. Log into Element Manager O.K. but when I try to open anything under telephony I get a General Error.Reloaded element manager,version of java is good.

Any ideas?

 

[danthephoneman]

Anyone?!

 

[ricefd]

download and reinstall element manager from your bcm

 

[sassystickchick]

I think if I remember right you have to shut Java off. If you update Java to the newest version it will have conflict with Element Manager I had it happen to a customer he couldn't get anything to work right he downgraded his version and now works great
Try That

 

[danthephoneman]

Thanks, tried all of the above,still having the same problem.

 

[3Sixty]

Have you installed the OAM patch on the BCM. Did you upgrade the BCM??

Marshall

http://www.nortelsupport.net

 

[danthephoneman]

Has all recent patches including OAM, This is not an upgrade. system is only a couple of months old. Did not start having this problem until recently.

 

[gberger]

Have you tried a cold reboot(power off)?

 

[danthephoneman]

Tried level 11 reset, reprogrammed database, still cannot access thru element manager. I think at this point it is just a flakey BCM.

Going to take it back to Nortel.

Im sure this is going to be a painless proccess with Nortel support!!!

 

[3Sixty]

Good luck,

I am still trying to change 30 bad motherboards.

Marshall

http://www.nortelsupport.net

 

[DigitelD]

mrmarshall, are these the bad Portway boards we have seen?

SHK Certified (School of Hard Knocks)

 

[candrade]

I get the same error when appliying new patches

In the begining we had

BCM050.081-SOFTEARE-MANAGEMENT 1.2-1.0
BCM050.096-SU 1.0-1.0
BCM50R1_to_R2_Upgrade_2-2.0.2.05e-1
BCM50R1_to_R2_Upgrade_1-2.0.2.05e-1
BCM050.R200.042-CORE 1.2-1.0
BCM050.R200.043-DSPFIRMWARE 1.0-1.0


then apply

BCM050.R200.SU.System.001
BCM050.R200.045

and the element manager begins to crash...

I had open a case in Nortel, the solution tha give us is a "Level 2" reset.



Have you apply any new patch before the "crash"?