BCM 50 Dial in using Element Manager drops 1

[biggermac123]

I have a BCM50 and unfortunately have to use a dialin modem with Element Manager to manage it. I can get connected but the modem drops at different times. I can be connected for 2 minutes or 15 minutes and then get dropped. Any ideas? Is there a log that will give information I could check?

 

[norstarboy125]

i'm sure that the dropped calls are because your using dial-up...try using a dsl or cable connection and connect to the BCM IP and the problem will stop.

 

[TLDuk]

check you patches the have been many bug fixes relating to modem stability..

Also if you are using BRI or PRI line make sure the clocking source is set-up correctly

 

[biggermac123]

TLDuk,

I found out they are using a PRI and one of the channels off it to connect to the modem. Do you have suggestions on the clocking settings? I will make sure all patches are applied since we are going to have to go onsite now because the modem won't work.

 

[cook1082]

It is using a DID (target line) assigned to an ATA that if you know the extention of the ATA set it to be a modem in programming. See if that helps.

 

[biggermac123]

No ATA here .. its a BCM50 using the internal modem. The modem will answer and stay connected for a few minutes but then is drops. We don't have the option of DSL or Cable Modem here. TLDuc mentioned something about the clocking source settings on the PRI. I was wondering if anyone had suggestions on these settings.

 

[Deweyhumbolt]

Primary External is the setting you want if you have 1 PRI.

Adversity is Opportunity

 

[TLDuk]

Yep deweyhumbolt is spot on