BCM 450 - Forward phone to long distance exchange with required long distance code

[docit]

I am trying to forward to my cell phone from our system that requires a 4 digit long distance code to be added after getting the oustide line. I tried step in thread1361-1699544: BCM 50, Forwarding to External Number. But they did not seem to work for me or I don't understand all the steps.

Scenario
Local exchange: 215
Cell number exchange: 561
Long Distance Code: 1234(example)
BCM 450 Version 6.0 / Phones IP 1230

Route--------External Number-----------Use Pool-------------DN Type------------Service Type-----------Service ID
000----------------------------------------------------A ------------------ N/A --------------------N/A-------------------N/A
001----------------------------------------------------BlockA--------------N/A--------------------Public-----------------N/A
002----------------------------------------------------BlockB--------------Public(unknown)-----N/A-------------------N/A
003------- 91561-xxx-xxxxPP1234----------------BlockA--------------N/A---------------------Public----------------N/A

Destination Codes--------------Normal Route----------Absorbed length
9A-------------------------------------001-------------------1
6789----------------------------------001-------------------All

Phone is being forwarded to 8888.... there is timer on internal call phone, but nothing happens and the call does not go through.

 

[norstarboy125]

Do you have allow redirect set to yes on your extension?

Have you tried inserting timed pauses in between your cell number and access code. ie. 9xxxxxxxxxxpp1234..

Charm City Communications

http://www.charmcitycommunications.com

 

[docit]

Yes I have redirect set to yes. I believe I have the pauses set up correctly in the routing table as noted below.

Route--------External Number-----------Use Pool-------------DN Type------------Service Type-----------Service ID
003------- 91561-xxx-xxxxPP1234----------------BlockA--------------N/A---------------------Public----------------N/A

 

[norstarboy125]

What happens when you try to perform a external forward?

Have you tried different numbers?

Charm City Communications

http://www.charmcitycommunications.com

 

[docit]

When I try to do a forward under normal conditions I have to put in the long distance code. With the settings above, nothing really happens. A timer starts on the right like with any call and then it just disconnects. Yes I have tried different numbers. I also tried a local exchange without the pause and code. It still did not work. if I do a regular forward from a phone to a local exchage it does work.

 

[telcodog]

Have you looked at the BCM Monitor to see if everything is being sent properly? Good place to start looking.

 

[norstarboy125]

Sounds like you should contact your carrier at this point cause your programming is correct.

Charm City Communications

http://www.charmcitycommunications.com

 

[SupportDude]

Are you trying to forward using routing or using Feature 4 at the telephone?
If you're trying to use routing I don't see a des code configured to use route 3.
Assuming you're using des code 6789 you need to configure it to use route 3.

-SD-

http://www.mysupportguy.net

 

[curlycord]

Same post?



=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca