BCM 400 R3.7 and i2050 Softphone on Windows7/8

[skb2009]

We have been using BCM400 R3.7 for long time. We were using softphone client i2050 on windows XP without any problems but I am not able to get it working on Windows 7/8. The part which is not working is configuration tool under control panel option.

I have downloaded i2050 Ver3.x from Avaya website but release notes says it is compatible with R4.0 nothing is mentioned about R3.7 and top of that it requires additional license. I am not sure what is the cost of license.

Can anyone help in pointing me in right direction?

 

[Firebird Scrambler]

The problem I think lies with the way that you might have installed the 2050 softphone.

I recently came across the same problem. The fault happened in my case due to the customer NOT uninstalling the original 2050 version which I think was version 2 first!. He just installed version 4 and this created a conflict which I found in Regedit. Regedit showed different areas where the settings for the 2050 are. I used another computer what had a working 2050 in it to make comparisions.

In the end, we did a restore on the customers prior to when he made changes and uninstalled the 2050 softphone before rebooting the computer and installing the later one.


Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley

 

[skb2009]

Firebird, appreciate your response. This PC has no prior installation of i2050.

I have 1.4.x version of i2050. Can anyone point me to the url where I can download 2.0?

 

[skb2009]

Anyone?

 

[ucxguy]

Try the following link (provided by minicompbx):

https://docs.google.com/file/d/0B5EIZHoduPbmRWRZdVpSMFRtdDg/edit?pli=1

 

[skb2009]

UcxGuy, you are the man...!!!

It gave me problem during installation. It was sating "Please exit IP Softphone 2050 before running setup".
Then I went to the windows temp (%temp%) directory and copied "Nortel i2050.exe" to my desktop and installation went fine.

Do I need to run the update 264 which is still available on Avaya's website?

https://support.avaya.com/downloads...ontentId=C20111221555311530_5&productId=P0659