Bcm 400 Off Hook Timer

[ccnet]

One of our BCM400's seems to have a very short off the hook time limit. Users are compaining that if they pause too long in between dialing digits it times out and drops the line (T1) before they finish the dial string, Anyone know if there is an adjustable timer for this function please.

Bcm 400 ver 4

Thanks
Les

 

[Dasheen]

yes. can't remember where it is extactly but check under dial plan.

 

[CTCINY]

Dasheen is right. Dial Plan -> Dial Timeout

What doesn't kill you only makes you stronger.

If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[fonetrbl911]

I've also had to modify this, CTINY is correct.

 

[ccnet]

Yes, I have tried this but still no change.
Sequence goes, dial 9 for outside line and if you pause for more than approx 1.5 secs the system times out.
Changing the value on this timer seems to have no effect.

 

[Deweyhumbolt]

Pre-Dial is an individual answer, rather than having to make a global change.

Adversity is Opportunity

 

[ccnet]

Could this be a T1 fault because when the line drops there is no system message on the Bcm handset compared to a properly working system which comes up with number incomplete on the phone display?

 

[CTCINY]

The system timeout is default at 4 and if after 1.5 its timing out it sounds like a carrier issue

What doesn't kill you only makes you stronger.

If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[Deweyhumbolt]

Ftr*82, press until Pre-Dial, press okay. Then they can take as long as they want to dial. When the number is correct in their display, press intercom or pick up the handset.

Adversity is Opportunity

 

[norstarboy125]

i tell ya what i do in this case i make my dest. code 9 any ie 9* and it will never time out...