Cannot access the BCM thru the browser whether on the network or thru my laptop and x-over cable. I can ping it fine but the connection page will NOT come up. The customer pulled the power once two days ago and nothing, so I had the customer do it twice last night. I have seen this happen once before on another system and after a couple of reboots it started working again and no problem since. Do i need a "twelve gauge"? LOL FYI ALL LIGHTS ARE SOLID GREEN!!!Every thing on the system is working, IP phones, Unified messaging, etc.
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BCM 400 3.7
- Thread starter 1Healy44
- Start date
acewarlock
Technical User
Are you using JAVA 1.5 or below?
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #3
Yes, I only keep Runtime SRE 1.4./Java 5 11. I know of the issue with Java 6.0 and up access telephony once i'm in the gui. I found that out back when that damn 6.0 update hit my pc! i backed it up a version and have left it ever since. I can't even get to the IP's front page to choose Config, call Pilot, etc.
acewarlock
Technical User
Quote:
FYI ALL LIGHTS ARE SOLID GREEN
Is this only when it is working right or all the time?
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
FYI ALL LIGHTS ARE SOLID GREEN
Is this only when it is working right or all the time?
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #5
The system status is solid green at this time and has been, which is why this all make no sense, right? By the way it has redundant power supplies and hard drives, and they are also working fine with good green lights. The hard drive lights flash amber normally when data is being passed to them. The system looks and is running fine, it just seems to have an additude problem! LOL
acewarlock
Technical User
Can you access it though the serial port?
I have seen where you can ping the BCM but can't access it and the problem was either the Published address was wrong or the Next Hop was wrong not sure which it was. you can chech the Next hop though the serial port, I'm not sutre if you can check Published address.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
I have seen where you can ping the BCM but can't access it and the problem was either the Published address was wrong or the Next Hop was wrong not sure which it was. you can chech the Next hop though the serial port, I'm not sutre if you can check Published address.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #8
Well i tried the serial port but it wouldn't accept my password combo, only to find out just today that the IT guy chgd it!!! So my plan all along was to at least try that way to get in and do an etiguette upload to try and jog its memory sorta speak. I am moving the cust this friday and I hope to hell that the down time on the BCM would wake it up! It's just 96 Digital sets, a dozen IP phones, 2 Call centers, 2 Pri's, you know.......just a baby system. LOL
acewarlock
Technical User
You said the IT guy changed the password, did he also change any part of the IP address, like published address?
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #10
Don't know yet, I wouldn't think so since they have UM and IP phones running off that IP scheme. Plus I tried both Lan ports. Now that I know he chg'd the pswd, I can get in thru the serial port and go to town! LOL I have working on these SOB's since 2.0! I'll know more then on what he's done! They like to play with it and then when it breaks they act surprised and wonder.....whats wrong with it? Nimrods.........
acewarlock
Technical User
You should change the Password and not tell them what it is.
Usually if you can get in though the serial but not the IE UM, that means the Next hop IP has been changed.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
Usually if you can get in though the serial but not the IE UM, that means the Next hop IP has been changed.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #12
Damn skippy! Of course trhis won't stop them from making changes which wouldn't be an issue as long as they told me or called first before trying something.........IT guys think this is just a computer right? yet all of the Baystack Data guys that Nortel decided to keep after the merge and terminate the Telephony support guys found out the hard way didn't they!!!! Apples and oranges. Especially the BCM..........
- Thread starter
- #13
Thanks to all who responded, the BCM is recovering fine now. Not only had they changed the published IP but had also given me the wrong subnet. Once i had that info i was able to get in. I added the latest patches including SU 3! System is running much better. Peace
acewarlock
Technical User
Phone people can make good Data people, but Data people don't usually make phone people. Different Logic.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #15
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