BCM 4.0 Password Reset

[orspres]

I have a customer who changed his nnadmin access password then left the company without telling them what he made it. Is there a way I can reset it back to factory without opening a Nortel Ticket?

Lou

 

[56BelAir]

Try login as supervisor instead of nnadmin and the default passcode.

 

[SouthseaIslander]

i think u should be able to go in via the handset and change it.

 

[orspres]

tried both
supervisor and PlsChgMe! no good
through any handset I get denied in admin

 

[MagnaRGP]

I hope they kept his last paycheck.....

 

[pbxnkey]

Nortel needs to LOG IN and reset password.

 

[exsmogger]

orspres,

If I read your last post correctly you used Pls*****! as the password for the supervisor login. The default password for this username is different. Refer to your docs if this is the case.

Brian Cox

http://www.jandjcommunications.com

 

[RichardHannon]

got a good backup? Like to program alot? Level 2 reset time! Cheaper for 3 hours of your time than an hour of nortel's

 

[orspres]

Nortel has a password of the day that you call and give them the site ID \ BCM Serial Number and they give you back a temp password you then can use to gain access and set up your own. I then created an additional back door entry.

Thank you all for your reply's

 

[woosydiver]

In addition to supplying Nortel the site ID \ BCM Serial Number you will also need to provide the "Challenge key" found under Security Policies. This has a default, but if this has changed and you don't know it then Nortel can not provide a temp password. L2 reset time.

 

[madwok]

Quick question. How do you do a L2 reset ?

On the BCM50 there is a recessed pin to push but in BCM400, I've yet to see one .

Thanks,

 

[CyberX666]

To get the password of the day from nortel, do they charge you ? As you have to open a sevice request?

 

[jimmer911]

they shouldn't charge you but you will need to have a p.o to open it but depends who you are and the relationship you have with them.
good luck