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BCM 4.0 Password Reset

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orspres

Technical User
Sep 16, 2004
20
US
I have a customer who changed his nnadmin access password then left the company without telling them what he made it. Is there a way I can reset it back to factory without opening a Nortel Ticket?

Lou
 
Try login as supervisor instead of nnadmin and the default passcode.
 
tried both
supervisor and PlsChgMe! no good
through any handset I get denied in admin
 
orspres,

If I read your last post correctly you used Pls*****! as the password for the supervisor login. The default password for this username is different. Refer to your docs if this is the case.

Brian Cox
 
got a good backup? Like to program alot? Level 2 reset time! Cheaper for 3 hours of your time than an hour of nortel's
 
Nortel has a password of the day that you call and give them the site ID \ BCM Serial Number and they give you back a temp password you then can use to gain access and set up your own. I then created an additional back door entry.

Thank you all for your reply's
 
In addition to supplying Nortel the site ID \ BCM Serial Number you will also need to provide the "Challenge key" found under Security Policies. This has a default, but if this has changed and you don't know it then Nortel can not provide a temp password. L2 reset time.
 
Quick question. How do you do a L2 reset ?

On the BCM50 there is a recessed pin to push but in BCM400, I've yet to see one .

Thanks,
 
To get the password of the day from nortel, do they charge you ? As you have to open a sevice request?
 
they shouldn't charge you but you will need to have a p.o to open it but depends who you are and the relationship you have with them.
good luck
 
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