BCM 4.0 callpilot manager

[fgibson]

when i try to open callpilot manager by clicking on the "launch callpilot manger" button, the button pushes down and thats it. nothing will open. i tried rebooting the bcm but it didnt help. any thoughts?

 

[Deweyhumbolt]

Look under Services and see if Call Pilot is running.

Adversity is Opportunity

 

[Johnthephoneguy]

Did you try rebooting the PC you are using to interface? All that button does is launch your web browser to the call pilot page.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[fgibson]

the call pilot is running like normal. it just will not open the web browser.
i did try to reboot.
this is happening on two customers. we did load patches on these boxes a while before this was noticed. i looked at the patches but didnt see anything that would trigger this.

 

[gberger]

Do you have the same issue when you use your laptop directly connected to the bcm?

 

[endlesswinter]

I would try to load a new updated version of Element Manager off that system and see if that works. When loading EM just select update existing.

 

[Runako]

You may what to check your java and make sure its 1.5 or lower.


Hope that helps...