Bad phone model

[Martin30]

Hi, do you know why on Norstar cics my system says i have an 7310 but my phone is an 7316 ?

Due to this problem I can not have 8 lines on my phone

The moving option is not unable.

Also i reset the unit and i try 2 different phone .

 

[allworxguy]

You need to have 6.1 software or higher for the 7316e to function properly.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[Martin30]

it is possible to check the version into the system ?

 

[allworxguy]

You can look on the pcmcia card that is plugged into the system, but the better way is to log into the system and look at MAINTENANCE > VERSION and report back the SP number.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[curlycord]

See FAQ :

http://www.tek-tips.com/faqs.cfm?fid=6693

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http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca