[b]CICS 6.1 Doorbox and AA[/b] 2

[gmmillermd]

Viking doorbox works beauifully as line 4 in the system (CICS 6.1 Callpilot 100 2.1) when user pushes button on home system - appears and rings on all phones designated. Because there were times when the door was answered before the phone, AA picks up at three rings. It is sent to attendant phone and a message is created with front step outdorr noises, but I can't get the AA or the attendant phone to send a message "if door not answered, leave message at tone". Set up table 2 and message 5 with that text and enabled custom prompts, but nothing. Is there some special tweaking for a line used from the doorbox?

 

[bkrike]

it sounds like the attndt phone is set up to fwd to VM in less rings than table 2 (if I am understanding your question)

 

[Syphis]

From what I can understand you do not want the door phone to leave a message in the general mailbox? If so you can assign the trunk (line 004)to hunt group and have the hunt group ring the sets, this way it will never FNA into a mailbox. Just remember to remove the prime set from line 004.

 

[gmmillermd]

Thanks. Ideally, what I want is that the visitor pushes the button, the phones ring (the hunt group is an execllent idea and I need to cogitate on that setup), after four or five rings if the door has not been answered or a handset response to the visitor, a greeting to the visitor instructs them to leave a message at the tone that is then recorded. It currently transfers to the attendant set and records the front door activity in the attendant set mailbox (general delivery is currently disdabled which may be a factor)but doesn't issue a message to the visitor first either from the AA or the attendant set mailbox which has a greeting. It sounds like I should enable the general mb and not worry about the attendant set. Can the general MB forward messages to a user MB to avoid having to check it?

 

[Sphoneman]

I have to look up cogitate.

If it ends up ringing the attendent phone it should go to the coresponding VM box. They feel that they are going somewhere on site since they are there.

Steve
tele-dataservices.com

 

[gmmillermd]

It does go to that VM which is nifty because it goes right into the Attendant phone VM. The problem is that there is no greeting to the door visitor to understand there is a recording. BTW:

Cogitate (something I should do more of)

http://dictionary.reference.com/search?q=cogitate

Nifty

http://dictionary.reference.com/search?q=Nifty

Thanks
Geoff
gmmillermd@csi.com

 

[Sphoneman]

Thanks for providing the links.

I cogitate, very much so, in certain situations. I did already know about nifty (before the COOL timeline).

Try re-recording the personal greetong of the attendants VM box to tell the caller (whether they are an outside caller or doorbox caller to leave a message after the beep).

Hint:Listen to the recording as if you can understand it from either type of calling..

Steve
tele-dataservices.com

 

[gmmillermd]

Right now I am using Greeting 5 on table 2 for the AA answering line 4 and hear nothing. I will record a greeting for the attendant's phone and will record a general delivery greeting and reactivate it if the first fix doesn't work. Can the VM from the general delivery box be forwarded to another MB like the Panasonic systems? That would avoid the need to check that MB by the attendant.

Thanks,
Your neighborhood cogitator

 

[bkrike]

you cant foward mailboxes
You can set up a mbx to notify an extension via remote notification

If you are hearing nothing when it answers- you have to determine what is answering- record greeetings so you will recognize them. The AA (GR5/ TBL2) cannot compete with the attdnt in the number of rings that causes one of them to pick up first.

I would set up the hunt group- make a mbx the same number as the hunt group, set that as the overflow for the HG- have that HG mbx remote notify to some DN.

 

[Sphoneman]

I would definitly concur with what brike is stating, if that is what you are looking for since he has an excellent way of answering questions appropriately without my type of attitude.

Steve
tele-dataservices.com

 

[gmmillermd]

Thanks Brike.. great idea. I'll report back later when I get this done. Steve..your attitude keeps us all awake.It is embarrassing to pass out on your keyboard reading a tek-tip..won't happen with your responses.

 

[gmmillermd]

Ran into a glitch. The reason I have not heard the AA greeting is because the Viking doorbox is not operating full duplex. When it came in as CO 4 on the prior 6x16 it worked fine. Now, it transmits but does not receive from the sets either by handsfree or handset. Since the handsets can't speak to the front door, neither can the AA. I have been unable to find a config setting in the line or system programming that can explain this since it is directly from Line 4, not a station. It is heard by all handsets where there is ring and appear, but no set can speak back.

 

[bkrike]

so it worked previously on a 6x16, but now even if you answer the call on line 4 with a handset you are unable to speak to the doorphone? If thats the case it wont be a setting in the CICS.
I would check the function of the doorphone without the CICS.
Then I would check the function of line 4 without the doorphone.

 

[gmmillermd]

Hmmmm.... but the only difference was swapping out the 6x16 for the CICS. It is the same punch down, just a different switch.

 

[bkrike]

from viking:
In certain noisy locations (background traffic, machinery or wind), the microphone volume may need to be decreased. A symptom of this is one-way talk path, in which the distant party cannot be heard over the speaker. A “MIC VOL” adjustment is provided on the W-1000/2000A for increasing or decreasing the microphone volume. Notes: If the microphone volume is set too high or too low, one-way talk path may occur. For extremely noisy environments, use the W-3000 in the
“PUSH to TALK” mode. (Fax Back Document 180).

 

[bkrike]

The only adjustment that may possibly make a difference on the CICS is playing around with the loss package for CO-4. I don’t know which way it would need to be adjusted, but that is what I might try.

 

[gmmillermd]

Thanks for going the extra mile and contacting Viking. I'll try both suggestions and get back to you sunday. On a plane tomorrow. Thanks very much.

 

[gmmillermd]

The Viking doorbox did not respond to the suggestions and the system locked up twice and had to be rebooted. I have to assume this older box is not compatible and replaced it with a doorphone from Norstar. Any way to get it to receive a voicemail message and allow the visitor to leave a message if the door is not answered???

 

[achuchman]

gmmillermd,

I do not see why the Viking would not work since the CICS would see it as a standard CO line.

I assume changing the CO loss package did not help, or is that what locked up the system?

 

[gmmillermd]

When I changed the CO loss package, it locked up. That made me a bit anxious. The Viking would not work full duplex and it is ten years old. So I replaced it with the Norstar phone. Any way to make it take a voicemail message if the door isn't answered??