Avaya vantage sip login failure when ever the phone restarts

[Michael Addisu]

The Avaya Vantage phones work well overall, but I've encountered an issue where, after a power outage (which occurs two to three times a day),when the power is back on some of the phones display a 'SIP Login Failure' message when the power is restored. Although I can manually log in by entering the username and password, it is not an ideal solution. I would prefer the phones to log in automatically after the power is back on

 

[Mo. Abdullah]

what IPO edition type do you have?
can you check the config of the user and extension for this phone again from the Manager and make sure the config have the same credentials?
can you check from the system status app if the IP address of this phone is in the blacklist or blocked? if so remove it.

 

[Michael Addisu]

what IPO edition type do you have?
can you check the config of the user and extension for this phone again from the Manager and make sure the config have the same credentials?
can you check from the system status app if the IP address of this phone is in the blacklist or blocked? if so remove it.

i have 11.0.4.8.0 build 17 IP Office and for the phones its currently on 3.2.0.2(latest version)
and i have checked credentials for extention i didnt set any password but thers system generated 10 digit default password. i have given another password for users i use this password to login on the phone.
and yes i have check the system status for blaclist or block im not seeing any alarms for that

thanks for the reply

 

[Mo. Abdullah]

try to reset it to defaults/factory reset and enter the file server IP address the reboot.

 

[lleeNC]

Unplug the Avaya Vantage phone, walk over to the nearest window, toss the phone out. Get into your vehicle and run over the Avaya Vantage phone several times, and then toss it in the trash.

 

[Michael Addisu]

try to reset it to defaults/factory reset and enter the file server IP address the reboot.

i did its the same , happens every now and then

 

[Michael Addisu]

i did its the same , happens every now and then

The thing is we have Avaya j189 phones aswell but i haven had any issues with them , they just log in automatically