Hello,
I am an IT specialist at a company that has an old Avaya Partner ACS v3 i believe and I am trying to forward the incoming calls to the new VOIP phone system. Our system has a hunt group set up but I am unsure how to find out what extension is the fist to ring so i can set up call forwarding on that extension. I have set up call forwarding using the speed dial on all of the extensions I thought were in the hunt group but when i call in it doesn't forward any of the calls. I'm not sure if I am doing this right or if i have to get rid of the hunt group to forward the extension to the new phone number. I am new to this partner system but I am a fast learner. Thanks for all you help
I am an IT specialist at a company that has an old Avaya Partner ACS v3 i believe and I am trying to forward the incoming calls to the new VOIP phone system. Our system has a hunt group set up but I am unsure how to find out what extension is the fist to ring so i can set up call forwarding on that extension. I have set up call forwarding using the speed dial on all of the extensions I thought were in the hunt group but when i call in it doesn't forward any of the calls. I'm not sure if I am doing this right or if i have to get rid of the hunt group to forward the extension to the new phone number. I am new to this partner system but I am a fast learner. Thanks for all you help